1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our room was clean, very comfortable and modern with a view over the surrounding countryside. Breakfast choices and quality were excellent and we would complement Craig who managed breakfast organisation so effectively. There was ample car parking and we enjoyed the complimentary use of the Spa facilities. Staff could not have been more friendly and helpful. All in all a really enjoyable stay.
Negative section of review
Our only criticism was the speed of service. For example the delay in being served in the carvery (pre booked) was unacceptable. Other than our reference to Craig, above, serving staff could be more prompt and proactive.
Positive section of review
Staff are lovely, helpful, professional and polite. The location is so central to all London attractions.
Negative section of review
There was nothing about our stay that I didn't like.
Positive section of review
The staff were very friendly and the rooms and linen clean. Great location to Salisbury and Stonehenge
Negative section of review
The mattress away old and the springs were coming through. Walls very thin and could hear everything from the room next door. Terrible nights sleep
Positive section of review
Great location staff very friendly and helpful with the area. Breakfast excellent . Would recommend it
Negative section of review
Nothing
Positive section of review
We have stayed hear on many occasions, Great location, nice breakfast, friendly staff
Negative section of review
Quite a few moths flying around in our room
Positive section of review
Rooms were spacious and clean. Staff we spoke to on arrival and departure were good.
Negative section of review
An incredibly loud group of very drunk men were in the rooms around us, going up and down the corridors and banging on their friends' doors several times through the night. Around 4am they had been banging on the door and calling out to get the attention of the guy inside next to ours for a good 30 minutes. We went to the door to see what was going on, one of the men had been locked out, his drunk friend was asleep dead to the world inside. There was a member of staff with them joining in the banging and calling out. Surley staff have spare keys?! Eventually they figured it out and we got a couple hours sleep. The member of staff we spoke to in the morning comped our parking (which costs about £10 a day). They can't help having drunk people in a city centre, but they sure can help how they deal with them when there are other customers around.
Positive section of review
Didn't have breakfast, but evening meal was delicious.
Negative section of review
Nothing, all was good.
Positive section of review
Spacious, central, warm.
Negative section of review
A bit noisy.
Positive section of review
The location was good
Negative section of review
The dreadful smell of damp/ drains ?? One small bath towel only, no hand / face cloth Practically empty hand wash bottles in bathrooms We were unable to gain entry until 5.30, no keys in box, Due to owners belongings still in cupboards, it felt as if we were uninvited guests Did not appreciate the smelly shoes left outside the communal hall, staircase stank of vomit We have stayed in many property’s and this one was definitely the absolute worst
Brighton & Hove, United Kingdom
Positive section of review
Everything
Negative section of review
Little over priced because Brighton