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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
East Grinstead, United Kingdom
Positive section of review
Lovely size room, reception staff were knowledgeable and friendly. The spa was a perfect treat for R and R. We booked our stay as a birthday treat and were very touched to receive a complimentary drinks voucher and find some delicious mini cakes beautifully presented in our room. Our dinner was also lovely in the Bay Tree restaurant, service was excellent and efficient. A very comfortable and enjoyable stay.
Negative section of review
The property was all good. Facilities, room and staff all lovely. We didn’t like having to wait 30 minutes to be seated for breakfast and then everything running out so having to wait for restocking of coffee, juice, hot food items, fruit, pastries… then once finally eating our breakfast being told service was over and we needed to leave. We arrived just before 09:30am having been told we didn’t need to book a slot and services was open from 07:00-10:30am. If we’d been told booking a slot was recommended as a certain time was considered ‘peak time’ we would have happily done so.
Positive section of review
Clean profi 4star hotel room, we came late so we didnt visit restaurant. Comfortable bed, clean modern bathroom, large shower, all equipment including hairdryer
Negative section of review
Bit noisy door to the bathroom, should be repaired. Nothing serious
Newcastle upon Tyne, United Kingdom
Positive section of review
Wonderful night away with family hotel was very relaxing excellent views rooms were very comfy and very clean would highly recommend
Negative section of review
Drinks were a bit on the expensive side
Positive section of review
Great host, cosy room great location. Host kindly helped store bikes and helped with eating info.
Positive section of review
Location great, staff were very efficient and friendly
Negative section of review
The new charge for using swimming pool didn’t show in email until after I made my booking. If I had known I had to pay £10 to use pool I would have stayed at another hotel, that was same rate and pool was free for hotel guests!
Positive section of review
Good location. Nice outlook from the breakfast room
Positive section of review
Breakfast was delicious 😋 Location was great 👍🏻
Negative section of review
The location 😊
Positive section of review
The beds are extremely comfortable!
Positive section of review
Two minutes to bus or train
Positive section of review
Walking distance to airport
Negative section of review
Room size: barely large enough to accommodate fold down bed Difficult pedestrian access from hotel to airport approach road