1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle under Lyme, United Kingdom
Positive section of review
Such a comfortable room. A wonderful welcome from friendly staff, who were ready for me after I had made a long train journey. The beer was great and the live music a real bonus. I would definitely stay here again... i would even bring the wife!
Negative section of review
Nothing to dislike.
Positive section of review
Very helpful pleasant staff, always happy to help, wonderful breakfast, the room very clean and tidy with a very comfortable bed, very large bathroom with shower. Would highly recommend this property, will be coming back in the future.
Positive section of review
Steve is a fantastic host. Penralley House is beautiful. We had a 2 night stay and loved every minute. The rooms are luxurious and have all you need. The breakfast is amazing Thank you. We will be back.
Negative section of review
There is nothing that we didn't like. 5 star all the way.
Positive section of review
The location is amazing and the place itself is reaaaally nice! With a nice cafeteria on the first floor. Breakfast was ok as well and pretty easy to move from there from the King's Cross Station
Negative section of review
My room (104) was specially hot and no big ventilation windows there. Otherwise everything all right
Great Yarmouth, United Kingdom
Positive section of review
The staff were so friendly and kind, had laughs and jokes with the staff, the staff were kind to change our room as I wanted a room with a bath and the rooms were really clean and comfortable.
Negative section of review
N/A
Positive section of review
Very friendly staff. Beautiful location. Castle is amazing. Spa was lovely and relaxing. My room in the lodge was very nice and comfortable. Would definitely stay again.
Negative section of review
The bridge to get to the lodge was very narrow for a car to cross. As it was raining I did take the car but it’s a tight squeeze. Would be better if there was a buggy or something that the porter can take you and your cases to the lodge.
Brighton & Hove, United Kingdom
Positive section of review
As I’ve stayed in the hotel numerous times it oozes class. Class will a capital C!
Negative section of review
Leaving Brighton
Positive section of review
Very clean and comfortable. Excellent location for the purpose of our trip.
Negative section of review
Nothing
Positive section of review
The staff were, in the main, delightful. Breakfast was good.
Negative section of review
The furniture in the property was extremely uncomfortable. There were no comfy chairs available in the rooms or public areas except the bar, just Victorian furniture which was tatty and uncomfortable. Perhaps a policy decision had been made that an old Manor House should be fitted with period furniture. Perhaps that’s not a bad idea in some respects - in corridors and the entrance hall - but it needs to be comfortable in the bedrooms. The room I was allocated was supposedly ‘executive’. It had a wonky old bureau reminiscent of something from my grandmother’s home donkeys years ago. It was simply inadequate. I had only an upright chair to sit on. I was moved to a non-executive room that at least had a tolerable desk but again an upright chair. That was fine to sit on to work but not to relax. When I asked for an armchair I was given another upright chair but with arms. It made a hard week of late night working remarkably difficult and uncomfortable. The reception staff were really pleasant but this hotel is not fit for 2024.
Positive section of review
Availability of drinking water, wash rooms outside the doom
Negative section of review
The washrooms weren't always clean Wifi connection in the rooms was poor
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