1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were so lovely and extremely helpful, nothing was too much trouble. The breakfast choice was great and again the staff were lovely and very attentive. The location for the main sites of Central London is perfect,.
Negative section of review
There was nothing to dislike about this hotel.
Positive section of review
The food in the restaurant was good, staff helpful, location brilliant. Bedding very clean.
Negative section of review
The paintwork in the room was dirty and needs to be redecorated. Out of the hotels control but people in the other room were loud and slamming doors.
Positive section of review
Horrible customer service. Whoever handles the phone line is not a nice person.
Negative section of review
We could not access the property for hours. The property manager would not take calls or respond to email/text. When we finally contacted him/her via WhatsApp, this person was rude and unruly. No apologies whatsoever, kept answering the chats in one word. Updated arrival time to 12noon, yet we could not reach anyone and property was still dirty. The bed was shaking and not comfortable. Property was dirty when we arrived. We waited outside for it to be cleaned.
Positive section of review
Clean stylish and comfortable. All staff friendly and helpful. Great location
Negative section of review
Nothing
Positive section of review
Very clean. Location to Paddington station was good..friendly staff
Negative section of review
No tea/coffee in room.. very steep stairs.. but it did say that before we booked. Very small room… but is an old Victorian property so to be expected
Positive section of review
Perfect location . Property clean and comfortable
Negative section of review
No where to park
Positive section of review
Breakfast super. Coffee reasonable
Negative section of review
No water in the raps. So no showere or teeth brushed!
Positive section of review
modern, clan and comfortable
Negative section of review
no onsite parking
Positive section of review
Great location, nice room
Positive section of review
Position.Breakfast
Negative section of review
Blind broke.Bed had wood on feet.