1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location of this hotel was absolutely superb. Just a min walk from Liverpool one and the bus station. The staff were extremely helpful,they couldn't do enough for their guests. I booked a cosy double room which was a bit tight but we had every facility we needed in our room. We travel to Liverpool reguarly and this hotel has been a wonderful find. I would highly recommend the hotel to anyone looking for a place to stay in Liverpool. Thank you Lock & Key.
Negative section of review
Nothing to not like about this hotel.
Positive section of review
It's a difficult one, they Operated for a good cause but the place was dirty, the rooms precisely., fridge has not been cleaned in ages, lots of dust on shelf and drawer. Like l said a good cause let down by the cost of operation perhaps. Some people have lived there 1 year and there's a woman l heard has been there 15 years. Cheaper than paying rent and like l said a good cause so l have not marked them down. Thank you.
Positive section of review
The location was great! walking distance to the beach, restaurants, cafes and pubs. The host gave us amazing recommendations for breakfast. I asked for additional things in the room and they put it. They also gave us a little treat. I would definitely stay there again!! highly recommend it!
Negative section of review
nothing, everything was excellent!
Positive section of review
Well situated for walks in Brecon area. Comfortable, clean accommodation. Hot tub was a great extra. Hosts were very friendly and helpful.
Positive section of review
My dad was accountant for the hotel years ago, Mr Bill Stewart, so brought back many memories.defo coming again x
Positive section of review
The location was great, the staff were friendly and the breakfast was good value.
Negative section of review
Even as a guest you have to pay £5 per evening to park in the carpark which felt a lot considering you are a paying guest of the hotel which is on average over £100 a night! It was noisy when people walked past the room in the corridor, would sound like the door was going to be opened even though it was locked. There was black mould in the bathoom. All quite dated and looks like it would need a refurb.
Positive section of review
Great location, lovely room, friendly staff
Negative section of review
Didn’t not like anything, but for info of anybody wanting to stay, there isn’t a lift.
Positive section of review
History
Negative section of review
Small car park - can’t be helped
Positive section of review
Nothing
Negative section of review
In considerate staff.
Positive section of review
Nothing
Negative section of review
Communication and help for entry late arrival fees