1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room and Breakfast were very good. Dinner menu limited and some meals were poor. Because of this we ate dinner at other establishments after 2 days meals in the White Lodge restaurant. However there was little choice of venue in Filey itself. Quiet location was good
Negative section of review
There was no porter to help with luggage and the lift was very small. Parking was an issue although it was possible to park reasonably close to the Hotel. Some staff needed better training in dealing with guests.
Positive section of review
Room wa5s so pretty , great bathroom, and a huge balcony to watch the world go by. Breakfast was excellent and the staff were friendly and helpful. Nothing was too muchtrsouble
Negative section of review
No gluten free products- they had run out
Positive section of review
The location is excellent. The room is very clean and modern and the staff George and Ed have provided very good service in recommending restaurants and other advice
Negative section of review
no
Positive section of review
My mum and dad absolutely loved it said it was so comfortable they said that it was extremely great service from the staff and they would go again!!!
Negative section of review
The only complaint was that it was too warm inside the hotel
Positive section of review
Location was good close to the centre of Stamford. The hotel room was fine for what we needed.
Negative section of review
The property was cashless which was fine for the payment of the room. - but not for the payment of refreshments, food etc The cost of the room was a little excessive although I accept that Stamford is more costly than many other towns.
Positive section of review
Staff were helpful, middle of town so great location, also great parking.
Negative section of review
Bed was very wobbly so requested it to be replaced. Water pressure was awful. There was holes in the bath mat and the air con was very noisy.
Positive section of review
Facilities were good and staff very helpful and attentive
Negative section of review
The pool was not accessible on our first day
Positive section of review
Clean rooms, great staff and breakfast was outstanding
Negative section of review
£10 to park in the carpark. Should be free, it's not like it's a city centre so why the need?
Positive section of review
Excellent customer service
Positive section of review
Good staff
Negative section of review
Neat and tidy