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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We didn't actually use this facility but there was a good varied menu available. We received complimentary tea and delicious scones on arrival. Location for Kew Gardens was perfect, within short walk to choice of two entrances. Accommodation was clean and comfortable with the added benefit of off road parking right outside (may be dependent on apartment selection). Excellent hospitality and service by host and staff. Would recommend.
Negative section of review
,There was some traffic and aeroplane noise, but not enough to be annoying and where isn't there in London. Not a criticism, more an observation.
Positive section of review
There were three of us and we booked 2 rooms. One was superb and spacious on the top floor . The continental breakfast was good, with the option to pay for a cooked breakfast, also good.
Negative section of review
The second room we were allocated was a windowless space on the ground floor at the opposite end of the hotel from the other one. When I said it was unacceptable I am glad to say I was allocated a different room with a small window, adequate but not as lovely as the room on the top floor allocated to my friends.
Stratford-upon-Avon, United Kingdom
Positive section of review
The apartment was... very clean.... everything one needed was there....beds were so comfortable.... location was excellent.....near the river.... town centre..on the doorstep
Positive section of review
The house was clean and tidy with TV's in each bedroom and the lounge We received a quick response to questions from the owner through messages.
Negative section of review
It was very unclear about road parking. All cars seemed to have up to date residents parking permits on, so we ended up parking on Jubilee drive, which had limited parking, as we didn't want to risk a ticket. Would have been good to have a visitors pass. The bathroom had no lock and the door catch was stuck on open. There was no facilities pack to be seen, such as wifi codes, street parking details etc.
Positive section of review
Reception lady was lovely and welcoming as soon as we walked in. Room was spotless and really nice size
Negative section of review
Nothing
Positive section of review
Staff very good, food was nice, location amazing and outdoor area super
Negative section of review
The bathroom (5) felt like it needed freshening up, the bed and pillows were too soft for us.
Positive section of review
Room was very good. Nice fixtures and fitting. Nice and quiet.
Negative section of review
Only criticisms wasere the room was rather small and the shower floor very slippery ( no bathmat supplied)
Positive section of review
Lovely view, spacious clean and comfortable would recommend 8
Positive section of review
Central location close to the main road and easy parking.
Negative section of review
Nothing to dislike