1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The bed very comfortable, room clean, some staff nice, Miss Forough is a good staff, she takes care of customer very friendly, when we enter the room, we see two beds, but we need one king bed, she immediately change the room for us at the same floor.
Negative section of review
At the reception, a lady doesn't know smile and say hello, We said good morning to her, but she has no response with a cold face, the only thing she want is we can have early check-in with 60 pounds surcharge, or book a breakfast or book a dinner, when she ask us the question, she was no smile, no care of us, she cares only about money. All of this not like Sofitel even Accord group in the worldwide, this Sofitel London give us an impression like Sofitel really needs money, but not the customer's feeling.
Newark upon Trent, United Kingdom
Positive section of review
Off street parking big bonus. Really felt like we were on holiday, lovely garden and fantastic kitchen, plenty space to cook and host big family curry, very well equipped. 👌🏼
Negative section of review
Nothing whatsoever
Stansted Mountfitchet, United Kingdom
Positive section of review
Good location for Stansted Airport Adequate bfast facilities, cereal, bread, milk, jams, tea and coffee. Parking on site.
Positive section of review
Place itself ,delightful. Lovely garden. Food at dinner and breakfast fine.
Negative section of review
The ensuite toilet in Rm 27 smelt +++ ? a problem with the valve between us and the sewerage system. We left the windows open all day , to no avail.
Positive section of review
Best pizza from a hotel I've had.. Good location Decent sized room
Positive section of review
Lovely large room. Clean. Private. Quiet. The bed was amazing.
Negative section of review
Minimal parking. A little confusing where to check in but not a drama when realised I needed to approach the bar staff
Positive section of review
Good location and overall value for money
Negative section of review
My wife and my breakfasts were both cold from the hot buffet counter
Positive section of review
The owners were very helpful.
Positive section of review
lots of space
Negative section of review
loads of stairs
Positive section of review
Location.
Negative section of review
Facilities basic had to ask for replacement towels and crockery Staff VG. Need to sort out the hallway lighting as comes on slowly, which means you are tackling steps and ramps in the dark.