1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
From the moment we arrived, the staff were great. friendly, warm and helpful. We arrived early and the staff were happy for us to leave our bags with them, which they took to our room prior to us getting into the room ourselves. The rooms are spot-on, just what you need and the bed is nice and comfy. We added breakfast to our booking which we were very pleased about. Again, the team down in the dining room were super helpful and welcoming. The selection of food is good. A real positive is that they were able to put together a vegan breakfast for my wife although there was nothing on the menu specifically labelled as vegan, they couldn't do enough to ensure she had a good breakfast. All in all, I'd recommend this hotel as the location is fantastic as are the team.
Negative section of review
The main negative would be the floor in the bathroom, the moment you get it wet it becomes extremely slippery. Yes, there's stuff to put down on the floor but it's fairly small and leaves a large area open. Also, the lack of a vegan option on the menu. It's great that the team created something for my wife, but in this day and age, there should be a labelled vegan option available.
Positive section of review
Tastefully renovated throughout Very large and comfortable rooms Fabulous breakfasts, lunches and dinners Accommodating and pleasant staff Entertainment - Pool tables and dart boards Free car parking spaces Highly recommend
Positive section of review
Beautifully clean, a warm welcome and a superb breakfast. I was in their little single room and slept well after a heavy night at a party.
Negative section of review
That I would like to have stayed longer and enjoyed the lovely lounge they have. The single bed mattress though was a little worn but I admit I didn't have the heart to say so as everything else was just so darn good!
Positive section of review
Was very surprised how neat, tidy and compact everything was, the electric blackout blind was brilliant.
Negative section of review
To have a microwave in the reception area for heating things
Positive section of review
Nice room, good selection at breakfast and helpful staff
Negative section of review
N/A
Positive section of review
Beautiful scenery from the rear lawned garden
Negative section of review
No licence for drinks and evening meals
Positive section of review
THE LOCATION. THE PRICE.
Negative section of review
NOTHING.
Positive section of review
Everything.
Positive section of review
nothing
Negative section of review
I went to this property before 2pm to check in because I needed to go to an event at 3pm . Called and text the number on the door several times and no answer . So I have to leave and rush to the event . Phoned them night time if there is someone who will answer the call for check in , i was told the property that I booked is not available and that there’s one available in West Hampstead . The reason I booked that property is we need to be near Harlesden. So I messaged the number to refund the money instead but did not refund anything . We did not stay in either of the property .
Positive section of review
Nothing
Negative section of review
Everything