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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I loved the vibe and the artwork throughout. The staff were very friendly and helpful. The coffee on the ground floor was exceptional (I live in Australia and we have high coffee standards) I enjoyed the magazine selection and the records being played in the lobby. Location was perfect for me to walk to Paddington station and hop on the Heathrow express, this was one of the reasons I chose to stay here. The hotel was happy to look after my suitcase prior to check in and after checkout before my train departed.
Negative section of review
I know the room would be small which was fine for me as a lone traveller. I had a large suitcase with me and there really wasn't any room to put it so it stayed on my bed or at the door. There were only 2 power points in the room, one was being used by the fan needed as it was very hot whilst I was there. I had to move the tv in order to access the other power point to charge my phone to use he hairdryer which was not ideal.
Brighton & Hove, United Kingdom
Positive section of review
I liked the cleanliness of the accommodation. It is very near to the city centre and within easy reach of the shops. The bed was comfortable and I woke up in the morning feeling refreshed. I have stayed in a lot of places in Brighton and this is definitely one of the best.
Negative section of review
One small thing: I was not sure where the toilet was. It would have been helpful if it was made more clear which door it was.
Positive section of review
It smelt divine. Beautifully decorated, everything looked brand new. Local chocolates were a nice touch. Wonderful toiletries provided. Everything was generous. Two ensuites plus an extra toilet downstairs.
Negative section of review
Absolutely nothing.
Positive section of review
The location was great and the VIEWS!! We never tired of them. Everything was comfortable, beds were great, kitchen facilities excellent. It was a very relaxing space for our family of six.
Positive section of review
The room was quite large and well furnished. We thoroughly enjoyed our stay. The open fire and friendly atmosphere really made it a nice stay.
Positive section of review
The location was great for getting to Heathrow. The room decor and amenities were great.
Negative section of review
Room was noisy due to its proximity to mechanical systems.
Positive section of review
In an excellent location to the castle and all historic buildings
Negative section of review
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Positive section of review
friendly staff and superb breakfast. good value
Negative section of review
chairs in room too small
Chester-le-Street, United Kingdom
Positive section of review
Fantastic service and room
Negative section of review
Nothing
Positive section of review
Overall is a nice stay.
Negative section of review
leaking water from upstairs down to my toilet seat. Too bad only 1 lift working. I didn't use the towels because they were new ones with price tags on (haven't not washed yet!!).