1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A beautiful hotel in a perfect position. However, the services have been cut to the bone. I had to buy soap and a washer for the shower as none were provided. There was no longer any room service for food, which I would have appreciated on my first night, having just arrived from Sydney, Australia. I was also offered a complementary drink at the bar to replace servicing the room for the three days of my stay. I didn’t take the offer and the room was serviced satisfactorily. Overall, a disappointment after previous stays which felt much more welcoming.
Positive section of review
Our 6th stay in a Castle Collection property and, as with previous bookings, we had an excellent stay. The apartment, 2 bedroom/2 bathroom, was extremely comfortable and roomy. It is in a very handy part of the city and the quality experienced means we will continue to book again and again.
Kingston upon Thames, United Kingdom
Positive section of review
Comfortable bedroom Clean bathroom Breakfasts - delicious Very friendly, helpful staff Location good for meeting friends who live locally, shopping And getting to Heathrow Airport
Negative section of review
Shower door did not close so water leaked onto bathroom floor - had to mop up! One large light not working No milk for coffee or tea Couldn't work the coffee machine!
Positive section of review
Very friendly and helpful staff. Rooms a good size and very comfortable. Easy stroll to Fulham Broadway station.
Negative section of review
Bar prices were beyond extortionate
Positive section of review
Really lovely caravan ver clean in really good location would definitely recommend thankyou x
Negative section of review
Nothing
Positive section of review
The bar was good staff were very very nice and welcoming and so nice to get on with
Negative section of review
The beds were to hard and very noisy as wee were on the mine road
Positive section of review
Beautiful building with really spacious rooms. Good location.
Negative section of review
Windows which were really old and hard to open or close. Glass door to the toilet.
Positive section of review
I liked the location to the shops and restaurants.
Negative section of review
Mattress very hard. I now have sciatica down both legs again. Receptionist unhelpful and charged me £15 for an extra duvet to put on top of the mattress ( Manager has since refunded, following a complaint). Staff admitted the booking QR system doesn’t always work for breakfast bookings, leaving some without reservations. Table service but staff too busy to remember drinks. Pool lockers all broken, leaving valuables vulnerable (I can see this has been raised before and not rectified). I wasn’t sure how to obtain clean towels on day two and feel this is something that would be charged extra for. This is not a luxury hotel. It is equivalent to a Premier Inn with a pool (which is fine if that is what is advertised).
Positive section of review
Ideal location,friendly staff and lovely meals
Positive section of review
Good value for money close to city centre