1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff very helpful & accommodating. We booked this hotel for convenience as we were taking part in a cycle sportive the following day with start & finish in Wooler. The chef kindly offered to come in 1 hour earlier so we could set off sooner on cycle event.
Negative section of review
Bar closed too early, had wanted to finish off with drinks at the hotel after a meal out but it was all locked up
Positive section of review
Warm friendly welcome at reception, quality of the food in both the bar and restaurant were great, nice comfy room and bed. Perfect location for the Cruise terminals. Close to both the Old Town and the West Quay shopping centre.
Negative section of review
Couldn't fault the hotel, location or facilities.
Positive section of review
I was expecting fried eggs bacon....not over boiled eggs..rest everything was fine....but water quality was suspect, but depends.
Negative section of review
As it was a shared toilet, I used to find it dirty every time. There was one family messing around with the bathrooms ....I wish there was Cleaner around.
Positive section of review
The hotel was really clean. Every single member of staff was amazing, really helpful and friendly.
Negative section of review
The pillows were too hard for me
Positive section of review
The breakfast was excellent. Always plenty of choice and served hot!!
Negative section of review
Nothing I can think of.
Leamington Spa, United Kingdom
Positive section of review
Clear entry instructions, good shop right next door, clean and quiet.
Negative section of review
A couple of free sachets of coffee would have been great. But as I mentioned in the last panel the shop next door is open till 22:00 and has a good selection of everything you could want.
Positive section of review
Breakfast was very nice with good options and cooked to order.
Newcastle upon Tyne, United Kingdom
Positive section of review
The actual hotel was lovely, the staff were great and helpful
Negative section of review
The pub part of the hotel. A bit too rowdy for me, filled with University Students. Bar staff, one was nice, the others were a bit ignorant and made no eye contact with you whilst stood there waiting to be served. A quick I'll be with you in a minute would suffice, but to be ignored when you are right in front of them was a bit rude. Other than that, the food was good (when I actually got up to order my food, some students came in and sat at my table - I just told them I'd ordered food to the table so they had to move, all pleasant and no problems)
Positive section of review
Large room layout
Negative section of review
Not very clean in general more of a tradesmen hotel
Positive section of review
Sauna
Negative section of review
Staff, rude