1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was great for the airport flight the next day. Staff was very helpful and quick at checking us all in. Let us put our luggage in reception so we could have breakfast before our flight.
Negative section of review
No water in the room or mini bar set up. No one to take up your luggage so we had to haul all our suitcases up. Staff at the restaurant took a bit long to take our order, poor new waiter spilt a drink on us did apologise, he must have been new and had too many drinks on his tray (manager should have picked up on this and not sent him out with 6 drinks on his tray 5 for our table and one for someone else that tipped over after he gave us our 5!), and the restaurant decor and food was very average for the Hilton. USB port was too large for my iphone 15 so you need to cater for all types of phone charging please. Staff misunderstood my message I sent regarding setting up the sofa bed and set it up in the wrong room. Hilton standards are slipping in London and need to be fixed pronto!
Positive section of review
Very good location, It felt like my own space. It's was relaxing staying and very clean.
Negative section of review
Can hear Footsteps upstairs, it bothers me a bit.
Positive section of review
We had all the comfort we needed for one night stay. Free parking is a bonus.
Negative section of review
An extra pillow would have been appreciated
Positive section of review
Breakfast was really good. Very good variety and staff were so polite.
Negative section of review
Getting out of the shower was a little tough. Easy to slip couldn’t imagine an older person not having issues.
Positive section of review
Breakfast was very good and the room was good really comfy bed
Negative section of review
Nothing I didn’t like it was all good
Positive section of review
Everything was just lovely ,perfect start to our holiday.
Negative section of review
Nothing
Positive section of review
Great decor. Comfortable bed. Lovely breakfast.
Negative section of review
Bedroom was too warm and air conditioning didn’t go lower than 18 degrees
Positive section of review
Location
Negative section of review
It’s not what it was. The restaurant staff was excellent but they need more staff. I have stayed at this hotel numerous times before but have to be honest it’s not what it was. We ate at the restaurant and the servings was poor and many tables was waiting for service. The soup was like lava and the steak sandwiches was poor. The room was spacious but the mattress had seen better days. I had a poor nights sleep and struggled to sleep as a consequence. To be brutally honest I have had better nights sleep than the £400 per night I spent here. We have already cancelled future bookings here since this trip for alternative hotels. I am used to quality hotels but this trip was beyond poor. Shame as we respected this hotel but it is not what it was.
Positive section of review
Location
Negative section of review
The rooms were exceptionally small, no wardrobe, tiny sink, couldn’t move around