1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
The front of house staff were fantastic nothing was to much trouble some of the big posh hotels that charge a fortune are put to shame. I certainly would stay there again and highly recommend to anyone I know that needs accommodation in Newcastle
Negative section of review
Everything, friendly don’t change and helpful staff cleanliness
Positive section of review
The bar looks impressive, making the place unique and catchy. The hotel rooms are stylish and well-equipped, with a coffee machine, bottles of water, earplugs, etc.
Negative section of review
The place is highly overpriced. The room was quite basic, with some paint patches on the walls and no central lighting. It's so loud that you can feel the room shaking. If you're looking for a quiet place to stay, this isn't it.
Positive section of review
The location and the staff that worked during check out. Since we misunderstood the time of checkout but it wasn’t a problem.
Negative section of review
The room could be rented out as a sauna. Equipped with a small and LOUD fan that did nothing to keep us cool.
Positive section of review
Love this building and the facilities - have stayed before. Native ‘know how’ is hard to beat!
Negative section of review
……that we had to check out! Lol
Positive section of review
breakfast ,original and different room decorations ,street parking
Negative section of review
not so well indicated outside
Positive section of review
Right on the sea front with a sea view and view of the prom!
Negative section of review
Nothing to not like!
Positive section of review
Absolutely terrible - if I could give it 0 I would
Negative section of review
Arrived at 11.30pm to be told that the check in was not was not available due to a ‘system issue. Was sent off to the bar to wait (I am disabled and clearly walk with a crutch - there was no step free access in the lobby and nobody to help - after 30mins ‘waiting’ went back to desk then to be told that the ‘premier king’ room I booked was not available due to a ‘flooding’ issue and I was getting an ‘apartment’ which was ‘similar’ to what I booked……..very tired at this stage so accepted the keycard. Went to the ‘apartment’ which is clearly in the not refurbished (and forgotten) part of the building. There were no words to describe how not ‘similar’ this was to the booking I made - disgusting small room like a cheap cabin on a ferry - bed barely made and TV hanging off the wall - I don’t want to speculate what the stains on the carpet were and the ‘double’ bed was shoved in a corner up against a wall which is not suitable for my mobility - the bathroom was old and smelled and there was not enough space to turn around - I had to walk sideways to get in (this room was supposed to be a double). Reminded me of a cheap hostel or old student accommodation from the 70s. Needless to say we returned to the front desk and the desk clerk simply shrugged his shoulders and said ‘I told you it was not the room you booked’ - then said they were full and no other rooms…….it was now 1am and a queue had formed of other angry guests waiting for the 1 female manager trying to deal with everyone while the other two male desk staff busied themselves with their computer screens doing nothing to help.
Positive section of review
Clean, comfortable and friendly.
Positive section of review
Friendly staff
Negative section of review
No air con
Positive section of review
Location
Negative section of review
No curtains on windows and door to room. Plus I had to disable bleeping fire alarm and water drained in shower much slower than water flow. Tv did not work.
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