1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was perfect for our trip with a decent selection of food in the restaurant for evening meal and great breakfast. Functional for the money - it's not a modern hotel so wasn't expecting a franchise hotel experience.
Negative section of review
We stayed on a Friday and Saturday night. First night was great but the Saturday evening the hotel had a band as it is open to the public. This did mean that the bar area seating was mostly removed which meant there was limited space to have a drink. We ended up back in our room. Although the music was manageable as we were far enough away the issue was with guests sitting in the outside courtyard and then guests and the band leaving. The noise level was unacceptable and even after going down to reception to complain and ask for them to have a word it made no difference. It was gone 12:30am before it was quiet having spent 2 hours listening to a significant amount of revelry and foul language (bearing in mind we had our 14 and 8 year old hearing all of this). Due to the age of the building there is no sound proofing at all. If we had have known that the hotel has this on Saturday nights we probably would have considered staying somewhere else as we needed a decent night's sleep. It may have been different if we were in another room but we had a family room so assuming they are in a specific part of the building for the size of the room. We did raise this in the morning and although the staff member acknowledged and apologised that was it. There was little consideration for their paying B&B guests in my opinion.
Positive section of review
Spacious and nice surprise of the separate room in the family room booking. Was just expecting a pull out bed for the other bed!
Weston-super-Mare, United Kingdom
Positive section of review
Loved our room x Nothing was too much trouble for the staff xx Love Lorraine on reception a real credit to the hotel xx
Positive section of review
Gorgeous hotel, super clean, restaurant was gorgeous and staff were so accommodating!
Positive section of review
Location fantastic , breakfast delicious, first class service by all of the staff .
Negative section of review
Couldn't get shower to work
Positive section of review
Immaculately kept lovely location loved our stay woukd definitely recommend 👌
Negative section of review
Comfy beds felt comfortable in the room very clean
Positive section of review
Big comfortable bed ,great shower and a lovely view of the river.
Negative section of review
Nothing!
Stoke on Trent, United Kingdom
Positive section of review
Very friendly staff, was made to feel welcome
Positive section of review
All staff were very good.
Positive section of review
Warm and friendly hotel
Negative section of review
Nothing