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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Most of the staff were fine, two very good (cleaning lady and young lady) but one in particular, a young bearded man, was unhelpful and borderline rude. The location was great. The pub itself was nice but some poor maintenance issues. Bathrooms could do with some updating ref bath/shower...either get a decent bath or a good shower...ideally both!!
Negative section of review
See above ref young man. Some room maintenance issues. Cistern in bathroom VERY noisy for a long period on flushing. Dangerous broken metal piece on bedstead foot end which had been just botched together (ie not fixed...popped out when my (tall) partner stretched his legs) and some holes in the carpet one of which was disguised as a bin. Our smaller double room was the same price as the family rooms which seemed odd. I did hear from friends and family staying in 2 of these that the lights from the courtyard side which they were on made sleeping difficult for them. Lots of potential here...the breakfast was good (but very light on fruit with pancakes!). Needs some more attention to detail and more attention to replying to messages...most of mine went unanswered and only got a reply when our wedding planner got hold of them on site.
Positive section of review
Not a great fan of continental type breakfasts and this was no exception. Property was quite pleasing and the rooms were sufficient size to be comfortable and well laid out. Plenty of towels etc for the shower as required. Host was pleasant and good to talk with.
Negative section of review
The accommodation is situated in a small village with few amenities and consequently a drive of 5 miles was required to get an evening meal.
Positive section of review
Stunning castle in the most wonderful setting. Room was spacious with stunning views. The staff were lovely.
Negative section of review
Nothing, we had a wonderful stay.
Positive section of review
Wonderful location, fantastic having a cuppa sitting looking out the window at the amazing view
Brighton & Hove, United Kingdom
Positive section of review
Location and nothing else. Everything else was disgusting and unacceptable.
Negative section of review
The room had clearly not been cleaned for a long time and was in a state of in repair. Disgusting. No glass in window, boarded up with old nails, plaster board and sheeting. Very draughty. Carpet filthy and covered in bits. Socket next to bed broken and falling off wall and dangerous. Stains on sheets. Door lock broken and falling off. I had to wait in till guy came to screw back on before I could go out as didn't trust safety of my belongings. Radiator falling off wall. Ceiling cracked and falling in. Wallpaper peeled off and patchy. Bathroom bath panels gaps and filled with pillow case. Piles of dirty sheets left in my bathroom. No cover on ceiling light. Toilet leaking and running across bathroom floor. Had to stand on towel to avoid wet feet. Many more photos and videos available of all points. Couldn't move to other hotel as no places available. Demanded full refund, got £20 only. Definitely not worth £99 paid. NEVER AGAIN.
Positive section of review
The room was clean and staff tried to be helpful in circumstances.
Negative section of review
There were major redecorations being carried out. We had not been warned about these. This meant there were no food or drink facilities and wet paint signs everywhere.
Positive section of review
The free crumpets were lovely and thick and plenty of tea bags.
Great Yarmouth, United Kingdom
Positive section of review
Brilliant Rooms were beautiful lots of space. Spotlessly clean.
Negative section of review
Nothing
Positive section of review
Clean. Great staff. Nice location
Negative section of review
Didn’t do evening meals but will order in for you. The local restaurant (the white horse) on the race course has shut down which is a real shame
Positive section of review
Location
Negative section of review
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