1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Fabulous lodge in a breath taking estate. Modern interior and everything you need. Really lucky with the weather so the heated outdoor pool at 22 degrees was perfect. The dip in the hot tub was also spectacular as the sun was setting a bit. Highly recommended
Positive section of review
Nice clean room, easy access to airport and train station. Good bar. All good. I will stay there again.
Negative section of review
Nothing
Positive section of review
Lovely spacious clean room, lovely breakfast, comfortable bed , Friendly hosts. Convenient location.
Negative section of review
Ensuite door had a squeak.
Stoney Middleton, United Kingdom
Positive section of review
Really clean and modern with almost everything you'd need. Comfy bed, and good facilities. :)
Negative section of review
The only complaint was the lack of bedding for our daughter.
Positive section of review
Very comfortable, clean, modern room and facilities. Great food at the Inn next door.
Negative section of review
Poor mobile reception/coverage.
Positive section of review
That the beds were comfortable and that it was close to the city centre.
Negative section of review
How hard it was to get into the property as you have to have several different codes. No staff to help at any point. Also the address that they send you doesn’t send you directly to the apartment so took us a while to find
Positive section of review
Very nice hotel. Staff were extremely friendly and helpful.
Negative section of review
A couple of issues with the room. The bathroom door drags on the floor. A couple of the units doors (below the TV) were loose.
Positive section of review
The friendly staff and the restaurant in general.
Negative section of review
The breakfast wasn't bad, but when I got there just after 7:30 it had already been out for a while so was luke warm. Coffee was nice and my fresh toast, but the rest of the cooked things weren't very hot.
Positive section of review
Location.
Negative section of review
There was no warm/hot water, no toilet paper. The apartment was freezing (cca 10-12 degrees C) and there was no heating (boiler not working, hence no warm water either). TV remote not working - no batteries. Host completely unresponsive to our messages about all that. Calls not answered. SMS to a British number ditto. Supposedly free parking on September St - signs everywhere that it's only for residents with permits. We moved out after one night because it was really too cold and we couldn't even take a shower, except a cold one in a very cold bathroom. Not to mention mold and rust in there.. No mirror, but that's minor. Sent the host a message about our moving out - no response. But he/she did send a reminder the next day that we have to check out by 11. Via the Booking app and via sms from an US (+1) number. When we were no longer there. As far as I know Booking had no better luck contacting him/her about our complaints.