1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was comfortable and spotlessly clean, and of course the location is great. But the stars are the staff, who go over and above here. Absolutely superb team who will tend to your every need, which in our case was a request to make the room look nice for a special celebration. Absolutely fab. Cannot recommend them highly enough!
Brighton & Hove, United Kingdom
Positive section of review
The staff were nice but super inexperienced - they had no idea how to provide any solutions and kept saying "we need to speak to our Manager"...quite unprofessional considering how expensive this place is!
Negative section of review
1) Pictures are misleading - the rooms are not what the picture shows. The pictures advertised show the nicest room and they will charge you the highest price...but when you get there its small, damp with really dirty carpets 2) Air conditioning does not work - the room was at least 25 degrees so we didn't sleep at all. When we complained about it, the staff said yes we've had a few complaints about this, let me speak to my Manager to give you a £55 discount per person...we didn't receive this! 3) Noise - you can't get any peace. So if you need a good nights sleep for a big next day, avoid! 4) The price is ridiculous for what you get. The breakfast is £22 for a continental...you can spend that on a quality restaurant a couple of doors down. A massive disappointment and feel quite duped for paying £300 for a bad nights sleep. Still waiting for my compensation...
Positive section of review
Particularly enjoyed the breakfast. Gym and spa also very useful. Very friendly staff. Recommend the restaurant at the ground floor. Compfy beds!
Negative section of review
My room lacked overall cleanliness; stains on carpet and curtains. Paint's coming loose at certain points as well.
Positive section of review
Excellent value for money. The staff helpful and friendly. Clean rooms and shared facilities. Very good breakfast (lots of choice).
Positive section of review
Self catering so made our own breakfast. Fabulous location for walks and town. Host was extremely responsive and friendly
Negative section of review
I'd have liked a broom or vacuum and a hairdryer
Positive section of review
A perfect location. Good views of Looe River and the sea. Great apartment layout with lots of utilities.
Negative section of review
The balconies were in a poor condition. We had to clean them before we could sit out.
Positive section of review
Lovely house. Would definitely stay again if in the area! Loved the games room 👌
Positive section of review
We didn't have breakfast, the location was central to our requirements.
Negative section of review
The bed was too close to the wall, which made it almost impossible to pull the curtains. The toilet wouldn't stop flushing.
Positive section of review
The staff were absolutely amazing!! So nice and so very helpful
Negative section of review
The breakfast on line advertising till 12noon but finished at 10.30 so I missed it but I should of asked at reception
Positive section of review
Very nice rooms , very comfy beds and helpful staff
Negative section of review
Nothing, was perfect!