1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location is good as there are plenty of restaurants and cafes nearby, and Queensway, Bayswater and Paddington stations are not too far away. The flat is roomy and has most things you need. The kitchen is well-equipped appliance-wise (oven, microwave, dishwasher, freezer, fridge, coffee makers, etc).
Negative section of review
There were a number of differences between the listing on booking.com and what the host later said. These included parking (there is none) and check-out time (host said 10:00, booking.com said 11:00). Parking is not the easiest as most locations are for residents only. The flat needs a few updates to make it a better place to stay. Two window panes are cracked, the curtains are scrappy with loose cords, the rug in the living room is very slippy, and there aren't really any microwave dishes (just two reused takeaway containers). Just a little thought and TLC would transform the flat from good to very good.
Positive section of review
The location of the apartment was perfect. Just a short distance to walk to jump on the trams into the centre of the city or have a roam around the area of the apartment. Free Parking is always a bonus in the city.
Negative section of review
The apartment could do with a good clean and maybe needs a freshen up all round ie walls painted, skirtings refreshed or painted, carpet in one of the bedrooms was stained. It just seemed a little tired all round.
Positive section of review
Beautiful rooms ,lovely staff , perfect central location, Michelin star restaurant next door if you fancy t!
Negative section of review
no parking but parking literally round th corner in the car park
Positive section of review
Location is excellent our room had a sea view . Breakfast buffet was good and warm …no complaints
Negative section of review
Liked it all
Positive section of review
Very clever use of space and quirky studio accommodation. Loved the celing bed 🛌
Positive section of review
Very courtious and efficient service..Clean and well appointed room.
Negative section of review
Nothing to dislike
Positive section of review
Great location, friendly staff. Excellent breakfast included.
Negative section of review
No central light in room.
Positive section of review
Large room, bathroom new.
Positive section of review
Great location.
Negative section of review
No sense that customers are valued. Breakfast was massively disappointing - falsely described in the breakfast menu. Claimed to be dog friendly but makes no effort whatsoever to be so. I asked for something for my dog at breakfast so they gave him a sausage and then gave me one instead of two. They seem full of false claims and seem never to have heard about customer care. All of this is generously provided within the context of serious over-pricing.
Positive section of review
Position
Negative section of review
Carpets, bathroom, facilities,