1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything was fabulous! Room clean and well appointed, hosts welcoming and friendly. Breakfast was amazing with bonus of freshly baked bread and pancakes. Cherry on the top was the fact these was an EV charging station which was very reasonable priced, and meant an un-interrupted journey for my grandson and I the following day. I'll definitely book again if I'm in the area.
Negative section of review
Nothing could have been better in my view.
Bourton on the Water, United Kingdom
Positive section of review
Breakfast was good and the Lady serving Excellent but why could the Chef not provide the exact order. I appreciate that the Chef tried to provide a substantial breakfast but if the order is for One Egg why provide Two Eggs. Room was adequate. Shower was small and leaked due to the drain not being cleaned. Dinner was satisfactory.
Negative section of review
I appreciate that the Mouse Trap did not open until 3 P.M. but it have been helpful to have the front door open to deposit bags. However, when subsequently entering through the rear door the Lady in Charge was most helpful and polite. I realise that maintenance work was being undertaken but when Booking prior notice should have been given relevant to parking in the British Legion Car Park. Would have avoided a lot of frustration. Finally NO Lounge Area to enjoy a quiet drink after dinner. Had to attend the Pub up the road.
Positive section of review
The location is very convenient to travel. The room is spacious and clean. Complete facilities. There are staff to take care of you 24 hours a day and provide assistance in every matter. This is my 2nd time staying here and will choose this place when I travel to London again.
Positive section of review
Lovely apartment, central location for the town centre and free parking at the back of the apartment. Everything you needed for a self-catering stay. Lovely restaurants within an easy walk - recommend Dylans, Plus 39 and Green Olive
Negative section of review
Nothing, it was all great
Positive section of review
Location was very noisy, and the curtains itself let in a lot of light. Requested a later check out but wasn’t afforded one
Negative section of review
The shower wasn’t as clean as it should be mould round the edges
Positive section of review
The building is gorgeous, the decoration and furnishings are delightful, perfect location.
Negative section of review
My room was in the attic and was almost entirely eaves. You couldn't stand up straight unless stood in the small window (I'm 5ft 6'') and unless careful you would crack your head on the ceiling when walking to the bathroom. I imagine the other rooms in the building are glorious - just be warned if you are on the top floor.
Positive section of review
Allover Experience was Great! The staff the facilities the cleanness the Room! Everything!
Positive section of review
Lovely breakfast and nice friendly staff.
Negative section of review
No food served on a Wednesday which after a very long drive was not what I was needing.
Positive section of review
Comfortable clean great location
Negative section of review
Nothing
Positive section of review
Nothing
Negative section of review
I booked and initially paid £129 but decided to pay an extra £20 for an upgrade to a better room. When we arrived it was not a better room. It was for someone needing disabled access. The room was in a terrible state. It could only be accessed through an external firedoor, after leaving the Inn. The view was awful - a dirty blank wall. I complained and was told that the Inn had "problems as there was no communication with booking.com". I was asked to pay an additional £20 for an upgrade. The trip was part of our 30th Wedding Anniversary celebrations so I decided to go ahead and pay the extra. The room we were given was awful. It was very small - the bathroom was tiny, as was the sink; barely room to wash with terrible lighting. The staff were very unhelpful and unfriendly. We were not given assistance in finding either room but simply given vague instructions on directions. When we came down to dinner, there was no service, and no signs explaining what the procedure was etc. We sat down at a table and reviewed the menu but were ignored by all the staff. Eventually I found someone to ask - she told me food was ordered at the bar. If I had not taken the initiative we would probably still be there! We decided to leave and eat elsewhere. Breakfast was just as bad. When we arrived, after the stated start time, there was no hot food. There were no eggs at any time. We were glad to leave.
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