1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great room size, decorated and furnished well, quiet location in hotel. Lovely outdoor terrace, fantastic views Pool and indoor/outdoor spa facilities excellent Your staff are so nice
Negative section of review
Just a couple of tiny maintenance issues: Window difficult to open/close as catches need repaired Lightbulb needs replaced in standard lamp
Positive section of review
Breakfast was fine...the staff were good, generally the room was fine but the bathroom didnt match the room. Great location to explore the Wiltshire Downs
Negative section of review
The bathroom was in need of a refit, hot water tap constantly dripping, toilet seat well lose, shower cubicle grouting not good...on the turn. I would say generally needs a bit of a shake up as it has the potential to be a cracking location but let down by, cleanliness' which could be better and the staff better trained to deal with residents. I say this as I asked about my Sunday evening meal whilst having breakfast and was given a set times which I adhered to but later that afternoon when I turned up for my meal the restaurant had already closed, so I had to venture out into town to grab my evening meal. Strict logging in every morning with my car registration to prevent me from receiving a fine from the automated carpark cctv monitoring system... if you forget you get fined.
Positive section of review
Location of the hotel is excellent for all local amenities and bus routes.
Negative section of review
Cleanliness in general was poor. Particularly in the bathroom where there was lots of black mould around the shower tray and shower enclosure doors. The shower tray had previously been cracked and a poor repair had been carried out. On the first morning the shower soap container was empty, I left it on the rack for the maid to see and change it, she must have entered the shower room to change the towels but did not change the soap dispenser and neither did she clean the shower room. The carpet in the room had not been vacuumed prior to our arrival and was not vacuumed during our stay. The food at breakfast was at best warm but never hot and not at all appetising. It seems that the timetable for fresh food is governed by the schedules of the coach parties that use the premises.
Positive section of review
Nice place however no lift. Hard for older travellers all the stairs
Negative section of review
No lift
Positive section of review
Delicious breakfast, comfortable rooms, warm and welcoming host
Positive section of review
Location Bed was comfortable Room was bright
Negative section of review
Breakfast. More options needed for non pork eaters. Breakfast could have been a little hotter. Not the property but Didn’t like the coach blocking the side of the car park overnight. I couldn’t get to my car until they left.
Positive section of review
average breakfast...the actual room was ok.
Negative section of review
The staff were very unwelcoming, the check in lady/breakfast waitress was very rude and actually started raising her voice and telling me off when I politely asked if we could take a small glass of milk back to the room for a cup of tea. There were toe nails in the shower when we arrived...the staff were sitting on the steps smoking when we first arrived..we had to step over workman's boots at the front steps on our way out..
Positive section of review
Good hotel.
Negative section of review
Yes, we do.
Positive section of review
The view
Negative section of review
The
Positive section of review
Location
Negative section of review
Sea view not available
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