1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our room over looked the central courtyard, not a problem although reception implied we would be overlooking the car park so that was unexpected. However the courtyard has a nesting pair of oyster catchers which awoke us at 3.45am with their chirping, so we did not sleep well at all. I feel the hotel should have known this and avoided sending guests to that area of the hotel while they have nesting birds in that area.
Negative section of review
Breakfast was a shambles and nothing like what we had experienced in previous visits. They have removed the cooking station so I asked the Chef for a fried egg, but was abruptly and rudely told that I had to order it at the Table even though no one had explained this or asked us if we needed an egg or an omelette etc. I managed to get a waitress' attention and ordered a Fried Egg but had to guestimate when this would be arriving in order to make toast and get everything else from the buffet. By the time I got everything I wanted my breakfast was stone cold, even the sausages and bacon straight from the buffet were stone cold, as was the egg which had cooled at the table while I was getting everything else. Not impressed at all and definitely not as good as previous visits.
Positive section of review
Good location, two underground stations in the vicinity (one at 15min walk and the other at 5min). The property was clean overall. The fact that we shared the restrooms caused them not to be always tidy and clean but I can confirm that cleaning service personnel came regularly.
Negative section of review
The room lacked some basic and ridiculously cheap furniture that could have helped making the stay more comfortable and pleasant. An example: a nightable with a table lamp!
Positive section of review
Comfy / quiet room at a very nice location; the on site Courtyard cafe is a real bonus!
Positive section of review
Walking distance to Paddington metro and train station. Clean room and bathroom.
Negative section of review
The room was relatively small (but comfortable).
Positive section of review
Breakfast was fine. Staff friendly and helpful.
Negative section of review
Nothing.
Saltburn-by-the-Sea, United Kingdom
Positive section of review
Superb location. Great staff. Good food.
Negative section of review
Parking is a problem. More rooms than parking spaces.
Positive section of review
I like the location it was in center
Negative section of review
Everything was really dirty the water from the shower was boiling hot and i contacted the and nobody came to fix it, the pans where really rusty and burnt, at the night in special weekend was very noisy
Positive section of review
Location to the beach
Negative section of review
It would have been nice to have access to the garden
Positive section of review
location
Negative section of review
No breakfast offered, Smell of cigarette smoke in room, one electrical socket, decor dated
Positive section of review
Nothing
Negative section of review
The smell, the pictures where not the picture of the rooms , it was flithy, there was marks on the bed sheets it was full of dust! The wallpaper is coming off the walls. It was not welcoming at all, I will NEVER be returning and I’ll make sure people know not to come!
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