1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was clean and air conditioned. The hotel is a 10 minute walk from West Drayton Station (Elisabeth Line). There is a vending machine in the lobby with free tea/coffee. Personel was very nice and informative.
Negative section of review
The room was small, but that was okay since we only needed the bed inside. Bathroom however was very small and there was no trash bin inside. The reception was only open until 23:00, so we couldn't check in later and had to adjust our plans to that fact.
Positive section of review
nothing - apartment looked nice in the pics but as per our response in the below - we didnt get in and had to leave to find other accommodation for a family of 4
Negative section of review
Took 2 hours to go through the check in procedure, after hours of comms to the team they sent the details by e mail 3 times - the email never arrived - they could not just copy the email into the chat for us to enter. I thought I had been scammed and in the end due to time constraints and appointments I had to book another hotel for the family as we were left on the side of the road in blackwall london - THe whole experience cost me more that £600 extra to put the family up in a nearby hotel = losing my booking and cost of the apartment which we never saw - customer service is poor and the check n process trusts no one ... never again .
Positive section of review
8reakfast excellent. Accommodation very comfortable. Garden and other grounds well maintained.
Positive section of review
Everything inside the apartment was great, other than the lack of view out of the windows.
Negative section of review
At the entrance of the apartment block, there was dog excrement, which wasn’t the best welcome I’ve had. I also did not like that one of the neighbours kept putting their pram outside the door of my apartment, blocking the way of my visitors and I. That is also not good health and safety practice.
Positive section of review
Very welcoming. clean comfortable, beautiful rooms and delicious food.
Negative section of review
All good
Positive section of review
Choice of evening meal did not meet our requirements
Negative section of review
Not our choice
Positive section of review
It was clean and elegant and breakfast was great!!!!
Negative section of review
The tv was almost fixed to the ceiling
Positive section of review
Location was excellent for Terminal 5.
Negative section of review
None
Positive section of review
It was quiet, clean and comfortable.
Negative section of review
N/A
Positive section of review
Central to Broadway and clean
Negative section of review
Nothing really