1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It is centrally located. The woman running the restaurant was great, very friendly and helpful. The young man behind the bar was the same. We had dinner, which was very good. However, breakfast was just OK. Most of it was cold. Note that the woman running restaurant night before was not there.
Negative section of review
The room was just somewhere to sleep. Tea and coffee supplied but no milk, no spoons, just 2 cups, not even a saucer for them. Again, young man in the bar found some milk. The bathroom had shampoo , and it was it no hand soap.
Positive section of review
Clean and comfortable. Staff were friendly and helpful. Came for the Bruce concert in Sunderland and information on transport etc had been prepared in advance.
Negative section of review
Nothing
Positive section of review
Free coffee 24/7 that was decent and catered for decaf. Thank you. Great central location.
Negative section of review
No cleaning of room for 7 days unless you paid a fee. Did get clean towels but it does not look good when told to dump dirty towels outside door.
Positive section of review
Position excellent. Large comfortable room.
Negative section of review
Greater selection for continental breakfast.
Positive section of review
Comfortable and great views from lounge
Negative section of review
Stairs!! Steep climb from car park to building and stairs within building to accommodation
Positive section of review
Very friendly staff, size of the rooms
Negative section of review
Noisy rooms towards street side, no room cleaning or trash emptying during our stay, hallway to the rooms on first floor smells very bad
Positive section of review
Not much but the staff are very nice
Negative section of review
The heating didn’t work in my room and even though I informed the staff, nothing was done about it. There was a loose panel propped up under the sink in the bathroom covering a hole and the wardrobe doors were hanging off. This hotel had been refurbished fairly recently but it didn’t feel like it
Positive section of review
Quaint and quiet in good location.
Negative section of review
Everything was fine
Positive section of review
Location pub was good
Negative section of review
Shower could be better
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