1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Stratford-upon-Avon, United Kingdom
Positive section of review
Great room 431, nice quiet location at the end of a corridor. Unusual shaped room, spacious and airy unfortunately no window in bathroom and extractor didn’t cope with steam very well. Comfortable bed and chairs, tables and plenty of extra lamps in the room. Clean bedding and towels.
Negative section of review
Pillow’s selection was not to our preference as we like firm pillows. 2 pillows on each side of the king size bed, all were very soft in our opinion. Bathroom extractor not strong enough, snug bathroom, would have preferred more space in a shower cubicle , we didn’t have a bath and it appeared to be narrow which made the over bath shower feel like a small space
Positive section of review
They were very accommodating and let us pick up the key to the room early and let us change our clothes for the wedding we really appreciated that. The breakfast was great and they were very friendly staff
Negative section of review
Everything was good
Positive section of review
Great location for Fort Augutus staff were friendly and helpful . Pod well equipped for a weekend break
Positive section of review
Size of room and bathroom Also host was very accommodating an early breakfast
Negative section of review
Nothing
Positive section of review
The location was ideal to town and to the walks around the area.
Positive section of review
Lovely decor, comfortable bed, excellent location.
Negative section of review
Although the property was lovely, clean and in a good location it was extensively overpriced considering it is electronic check in, no breakfast or option to add on a breakfast and no parking included. Although nicely decorated, the facilities were pretty basic. There was nothing above and beyond what you would expect to find in any accommodation to reflect the price- the lack of refreshments (we only had two sachets of milk, one teabag and not enough coffee for the length of our stay) was an oversight.
Positive section of review
Welcoming and helpful staff. Excellent location.
Positive section of review
Convenient location, nice view of the qauys.
Positive section of review
-quiet area -asda nearby -aircon
Negative section of review
Where do i begin…? I arrived at 3.45 and was greeted by a rude cleaner(short red hair)having a cigarette and chatting away to the other cleaner…who almost shouted at me,and asked “what are u doing here?”,”can i help?”in a very rude manner,coz i simply interrupted her chit chatting to a coleague…she just said “flat is not ready yet”and continue to chatting away and smoking,meantime doing “faces”to her coleague.No apology,nothing.She then said that the flat will be ready in 20mins,coz they waiting for the washing machine to finish,when u said that the flat should be ready for 3,coz that when the check in starts,she didnt seem to be bothered and said that they running late,coz its their 3rd flat today,and 1st time cleaning in this flat and she doesnt know anything bout the check in,still no apology… When i said that i should be aware of the fact that flat will not be ready on time,ahe then replied”i dont have ur nb”….i told her she should have contacted the owners and they should contact me thru booking.com,she wasnt bothered about that either and still no apology and still doing ignorant faces while talking to me…. After 10mins they went back in,spent there another 20mins(probs on chit chatting again),after 20mins the left and said i can go in,but they need to come back in 20mins to collect the washing…at that point i was well annoyed and the redheaded cleaner asked me with a smirk on her face”if thats ok to come back?”…20 mins after 2nd cleaner collected the washing and was very apologetic for the whole situation(never mind no apology from the redheaded). On top of that when i entered the main bathroom there was a fresh pee on a toilet seat,so had to clean it myself. Half of the towels smelt of cigarettes and the other half of damp,so had to eash them straight away. Bedding had yellow stains. Pubes in the 2nd toilet,dont think it was even cleaned.
Positive section of review
Staff, food and location.
Negative section of review
Nothing.
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