1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Stratford-upon-Avon, United Kingdom
Positive section of review
This was the best Guest House I have ever stayed in ! Not only was Tamara a great host but my room was spotlessly clean very comfortable bed en-suite shower close to every attraction also the breakfast was 10/10 . I shall definitely be staying again
Negative section of review
Nothing it was perfect
Positive section of review
Location was perfect and it felt very safe. It was great being able to do washing an dry it. Nice big kitchen with everything you need. Despite some niggly issues, it was a nice place to stay.
Negative section of review
We were unaware that it was a communal kitchen. We were also unaware that our bags had to be man handled up and down steep stairs. My husband had been injured and this was almost impossible. Our room was in the basement and the entry to it was through 2 large plate glass doors and to lock and unlock them, we had to get down on the floor where the locks were situated. Not ideal normally, but extremely difficult when someone has a mobility, or physical issue. Guests should be aware of his. The bed needs replacing as it has a bug hump in the centre and I felt like I was rolling out.
Positive section of review
Great location for what we were looking for. Unique int hat it is in a football stadium Close to facilities and shopping of all kinds
Negative section of review
We didn't expect there to be a football match on the night of our stay so was noisy but not excessive. Parking was some way from the hotel with large bags due to football match
Bury Saint Edmunds, United Kingdom
Positive section of review
Great aspect. Food was ok Sammy very friendly.
Negative section of review
Stairs but should have specified beforehand Swimming pool would have topped it off for me. Surely should be open In may to August
Positive section of review
Attention to detail. Friendly staff. Spottles.
Negative section of review
Too far from the city centre.
Positive section of review
Lovely rooms, friendly staff & great food
Negative section of review
Nothing
Positive section of review
Jill was very warm and pleasant
Negative section of review
Feedback: My wife and I stayed at the Radstone Hotel in Larkhall from the 18th thru till the 19th of May. We wanted a quick getaway because my wife had completed her professional examinations and were looking for a pleasant break. I have to say we were deeply disappointed with our stay. The fan was not working in the room (which was fine because we just opened the window) but then later at night the wifi did not work. We had some post examination work to do and had to tether to our phones and with it being Larkhall the network wasn't great taking it all the more longer to finish up and needing to order something late at night. This resulted in us sleeping late and missing our breakfast. When we informed feedback at the front desk upon our exit, I was absolutely shocked at the attitude. When I mentioned the wifi, I was told, "you reported this at 11pm". As if because we reported it so late we were making excuses , what does it matter when the wifi went down or when we used it my understanding was it was afforded to us as a part of our stay. I also then notified her of the fan and that we weren't able to have breakfast and said if there was anything she can do, from her response and statement it appeared she assumed we were looking for a deduction off the room and just said sorry can't help you the bill is £17.00p (for the room order). So basically it didn't matter that the fan or wifi wasn't working, you owe us £17.00p. We were made to feel like opportunists. No attempt was made to make it right. You really need to train your staff to practice a little more discretion.
Positive section of review
Breakfast good and plentiful.
Negative section of review
No wi-fi.
Positive section of review
The comfort of the property
Negative section of review
Not easy to find Pebbles Lodge on arrival.
Positive section of review
Clean, nice restaurant
Negative section of review
We were offered a room which could be reached through stairs and we had a pram. No very good for a family with infant. I had to use the staff lift