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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It did everything I wanted it to do, in an excellent location; the ability to stay in the Airport Terminal itself is a huge bonus. I was also informed that I could get very useful discounts at a number of the Airport Food Outlets as well, which was worthwhile.
Negative section of review
The one big downer for me on this occasion (this is the second - or maybe third? time I've used this Hotel) was I found the Aircon in the room to be very noisy; I tried everything to change settings/turn it off etc. etc. but without success. In fairness I didn't advise the Staff as it may well have required a change of room and I didn't want to go to those lengths.
Positive section of review
If you are looking for a place near to the Hippodrome theatre and China town its really close. The keys are located at a shop just around the corner so very convenient.
Negative section of review
The apartment needs some updating re painting, toilet lid is broken, markings on bedroom door, no information pack with wi-fi code. Some light bulbs not working, batteries needed for clock's. Plus unable to use the television re source on control. It needs a slip mat for the bath/shower. The kitchen sink needs a plug or bowl for washing up and it looks like the fridge is coming away from the cupboard . Also we did not sleep very well all night, we heard cars racing outside, car horns being sounded for over half an hour. Someone kept using the Intercom to our apartment which we didn't answer as we heard arguments outside the complex. It also mentions on site that a cash payment is needed for a code key when you need to do a bank transfer so a little confusing.
Positive section of review
The room was very comfortable and roomy for 3 people. The bathroom was nice and the water pressure exceptional. The food in the ground floor restaurant was superb!
Negative section of review
Nothing!
Positive section of review
Great staff. Comfortable and excellently located. I managed to get moved to a much nicer room. Some are much better than others.
Negative section of review
It was a little run down in places and some rooms a bit small, but fine for the area. A bit pricey for what it was.
Positive section of review
It was a nice to stay, nice people to see, only thing is I Will never use booking. Com again
Positive section of review
Good breakfast. Very accommodating without dinner reservations. Dinner was delicious.
Negative section of review
Confusion over room pricing at checkout. Seems we were double charged and having been told it's the way booking.com required.
Positive section of review
Beautiful place. Sensitively done up to retain some character and luxury.
Negative section of review
Nothing.
Positive section of review
Very nice and comfort place after a late flight.
Positive section of review
Good location on the quayside
Negative section of review
Our room (costing over £197) was dark and gloomy. The small window looked onto a road - no more than six feet away. We had to keep the curtains closed because, on the ground floor, passers by looked straight into our room. Definitely not worth the price. We booked several months before our trip so it wasn’t a last minute, high price booking. Dining experience was mediocre.
Positive section of review
Lovely cottage.