1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was well maintained, modern and comfortable in a lovely setting. The room was also well maintained, comfortable, clean and serviced well - we had a slight issue with the bath panel which was attended to promptly. The additional requirements we requested were present in the room. The restaurant food was reasonable. The staff were friendly and, in the main, helpful and courteous.
Negative section of review
A lot of external noise with doors banging and voices outside - decent sound proofing would alleviate this. Having to walk outside to the restaurant was not good - particularly when it was raining. Restaurant staff need to acknowledge customers - on one occasion when we "waited here to be seated" 3 staff walked past us without a simple acknowledgement of our presence.
Positive section of review
The kitchen extension was nicely done and provided lots of extra space, the underfloor heating was a real bonus as we had a couple of cold nights. The living room had comfortable furniture and was cosy once we got the heating / log fire working properly. The beds in both bedrooms were comfortable and having two bathrooms was ideal for our group.
Negative section of review
The property was cold when we first arrived and took overnight to warm up. The log burner hadn’t been cleaned, (the glass and the grate), the top vent had been incorrectly fitted which resulted in the fire not staying lit, once we realised the issue and refitted the vent correctly it worked fine. The house is in need of a deep clean, especially the windows and doors, skirting boards etc. The outside areas are in need of a good tidy to make them useable. The main walk-in shower has been plumbed incorrectly, when turned on the water is hot immediately and only cools when you turn the controller further. This is a really nice property which could be an excellent one with a little effort and attention to detail.
Positive section of review
Absolutely immaculate clean and organised throughout the property everything is well labelled and the space inside the property is lovely not far away at all from Stratford high street, would definitely recommend this to anyone and I would definitely book this place again in the future.
Positive section of review
Breakfast was lovely as was the hotel. The room was old in lack of a little care and attention. Definitely not worth what we paid. It was dull lacked comfort and so small more like a single room
Negative section of review
As above
Positive section of review
Location very good 10 minute walk into the town. Breakfast excellent quality and plenty of choice. Staff friendly and welcoming
Negative section of review
Very disappointed at the size of room it was very small and cramped. Not as expected after viewing Rooms on the website. No space to walk round the bed.
Positive section of review
Location was great. East access too city centre and attractions.
Negative section of review
N/A
Positive section of review
The friendly welcoming staff
Positive section of review
Quiet room. Comfy bed
Negative section of review
Waiting 1 1/2 hrs from ordering food, to receiving starters was unacceptable. The lack of response or recompense from the management, made us feel disappointed and disrespected.
Positive section of review
Great place to stay
Negative section of review
Didn't stay long enough
Positive section of review
location very good
Negative section of review
I didn't receive the email confirmation with entry pin code and had to phone and ask for it. Then the staff member told me it had been sent and that he would send a text. He did this - thank you. However, I insist that I received no email by the 3pm deadline - and have checked junk mail and spam folders.