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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The breakfast was very good and the service excellent All the staff were pleasant and helpful. An iron, ironing board and hair dryer were all provided in the room, very useful. The location for me was particularly good as I was in Cambridge to attend a drawing class at the Botanic Gardens. It was also walking distance from the station. I did not require buses or taxis.
Negative section of review
*There was no shelf in the bathroom for toiletries and toilet bag. I did not know where to put things. I think the addition of a shelf or small vanity unit in the bathroom should be a priority. The shower gel container is too high on the wall. It cannot be reached once you are sitting in the bath. *At breakfast it would be good to have proper, thick cut marmalade not just golden shred which is too sweet and similar to jam and not like good strong marmalade. Also, perhaps porridge? *Occasionally, I could smell cigarette smoke in my room. I thought this was getting in around the fire escape door. I reported this to the staff who, I am pleased to say, followed it up and asked the guest in a neighbouring room to refrain from smoking on the escape route. Perhaps a non smoking notice on the outside of the door might prevent this in future. * An easy chair in the bedroom would add to the comfort.
Positive section of review
What is not to like, set in beautiful grounds, hotel was magnificent, beds comfy, spa amazing and staff were so helpful and friendly. Food was also lively and came promptly. Would highly recommend.
Negative section of review
Nothing, everything was perfect.
Positive section of review
Excellent location, very nice and helpful staff, especially Eugene. Supermarket nearby. Very clean and new.
Negative section of review
The room is too small for three persons.
Positive section of review
It was a lovely place to stay. The place was clean and well run. The breakfast was excellent.
Negative section of review
Nothing.
Positive section of review
Everything was perfect right through from the gardeners to the reception and waiting staff!
Negative section of review
The fact that we had to leave after only 2 days!!!
Positive section of review
Great room and staff great with the kids. Clean. Nice breakfast. Will stay again.
Positive section of review
Good location for hydro. Good vibes and comfortable bed.
Negative section of review
Over priced and noisy at night.
Positive section of review
Love this hotel it's an amazing place to stay.
Negative section of review
The rain but that's not the hotels issue lol
Positive section of review
The views are amazing
Negative section of review
The property could do with some general maintenance. The walk way by the river had a leaking roof & towel on the floor for the drips.
Positive section of review
Perfect