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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The best hotel in London. The room is huge and welcoming! The beautiful bathroom and the very comfortable bed. Exceptional staff and delicious breakfast. We felt great in this hotel. I absolutely recommend it. Thanks to all the staff, we will definitely be back. Eccezionale.
Saint Mary Bourne, United Kingdom
Positive section of review
Staff were lovely. Very friendly and helpful. Loved the overall feel and style of the place and views. Nice fluffy towels. Nice to hand wash and hand cream in the bathroom. However, hand cream wouldn’t dispense. Generous breakfast portions.
Negative section of review
Very dirty in the bar area, where we ate breakfast. Eg Thick Dust, cobwebs and a draught around the windows. No fresh milk brought to our room, as discussed at check in. Hand cream not dispensing in the bathroom. Empty? Need more shelf space in the bathroom to rest wash bags etc. Had to place them in the toilet… not hygienic.
Positive section of review
Everything. Made to feel so welcome. The property is beautifully presented and kept, interior design is gorgeous and the attention to detail that has clearly been honed over the years is exceptional.
Positive section of review
Yellow apartment is very nice and tidy. Better than my thoughts and expectation!All rooms are large size with plenty places for suitable and luggage. Free parking opposite to the apartment.
Positive section of review
Very comfortable and modern rooms. Very easy check-in and check-out. Very helpful and friendly staff. Excellent restaurant. Perfect location for all the terminals at Heathrow.
Negative section of review
Nothing to not like. Suited our needs perfectly.
Positive section of review
Very clean and very quick service booked room at 4PM got the access to the room in 15 minutes excellent customer service will defo be returning
Negative section of review
N/A
Positive section of review
The staff were absolutely lovely, all of them and the hotel is just lovely. Immaculate, every detail thought of and the food was exceptional.
Negative section of review
Nothing. We could t fault a thing.
Positive section of review
Good location, central but quiet re sleeping. Comfortable beds, good shower, pleasant staff.
Negative section of review
Sliding Door to bathroom was not fixed ptoperly very difficult to open and close.
Positive section of review
Missed the breakfast. Other food and bar seemed pretty good.
Negative section of review
Nothing within the control of the place.
Positive section of review
Location
Negative section of review
Beds were broken