1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were welcoming, however there just was not enough of them. We enjoyed being able to have a drink in the grounds following our arrival. Eating dinner onsite was terrific, which we did both nights. The buffet breakfast was excellent with great choice and diversity.
Negative section of review
More staff are required to meet the needs of the customer. We waited patiently at the bar for about 10 minutes to be served following our arrival. We had chosen our preferred drinks to be informed by the manager of reception (who was running reception and tending to bar simultaneously) that he was not experienced nor qualified/trained in making cocktails, so I had to choose another drink - this was disappointing after a long drive. The lift was out of action so we had to carry suitcases up stairs (staff offered to do this for us which we declined, however the gesture was appreciated) and then walk along a very long corridor to our room. I wanted to iron some clothes on our last day and whilst setting up the ironing board it collapsed in a heap with bolts falling out and onto floor. I phoned reception who apologised for any inconvenience and promptly told me that they would get house keeping to bring a replacement ironing board up to our room. After at least 15 minutes reception phoned to enquire if this had been delivered. It had not, again another apology. The reception staff member arrived shortly after with an ironing board. This is just another example of how under staffed this hotel was. I commended the staff on their efforts, however when paying good money for a service, I expect much greater efficiency.
Positive section of review
Bed sheets stained the bath was the wrong way round so whilst getting a shower you had to stand on the slope which made it very difficult to balance. I’d love to see the risk assessment for that along with accident stats strange.
Positive section of review
Last minute reservation but because there is a contact number and the super, ever present and ever efficient chap, Mehdi, it is super easy to book, check in and get access. Apartment was clean, modern and spacious.
Negative section of review
No air con but fans are provided
Positive section of review
Lovely find, great rooms, comfortable beds, was very clean. Breakfast was delicious with lots of choice to choose from. Extra bonus a Whsmith outside to pop into for any extras.
Negative section of review
Personal thing I like to have a chain on my door especially at night but didnt ruin the stay at all.
Positive section of review
Quiet location, owners very nice and informative. Great breakfast using local ingredients, including fresh eggs from the owners' chickens .
Negative section of review
Nothing
Positive section of review
Staff were very helpful, food was good and the locality excellent.
Negative section of review
The general condition of the hotel was dated, needs a major refurbishment. My room was very basic, with a missing toilet roll fixing and missing a decent chair to sit on. The bed not very comfortable, a little springy for my liking, the colour scheme while in keeping with the hotel colour was too dark but all things said, for a 2 night stay ,it was adequate.
Positive section of review
The location was remote but superb. hard to get to but worth it.
Negative section of review
The attic room was tiny and very overpriced
Positive section of review
It would be good if we had a choice for breakfast
Negative section of review
All good
Positive section of review
Good msnager responsive to your immediate needs
Negative section of review
Smoking occupants even when no smoking is displayed
Positive section of review
The host were extremely nice and helpful