1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was very easy to access the property with the mobile app. The room was clean and comfortable and a decent size with enough storage. Having the bus stops, an Aldi, and late night convenience stores and takeaways so close was very useful. Useful kitchen facilities and a huge fridge with good sized freezer compartment. Good sized bathroom - and the lighted mirror was nice so you could use the loo at night without the extractor fan waking the other person up! It felt quite private despite being on the main road. Table and chairs for eating, better than sitting on the bed!
Negative section of review
The doors were impossible to close quietly, they had to be pushed shut which made them slam. Thankfully there didn’t seem to be any other guests in our block for most of our stay but we were woken up constantly by slamming doors every few minutes for the best part of an hour very early on our last morning which left us feeling very tired when having to check out and travel home, not ideal. The heating was difficult to control and despite the thermostat saying 20 degrees on the first night we were freezing but a call to the number sorted it out so that was ok. Hob and microwave provided but no oven - a combi microwave/grill/oven would be useful, also could have done with more than one tea towel or some kitchen roll. Only one loo roll provided for two people for four nights but the late night shop across the road had some cheap.
Positive section of review
The interior design/ decor excellent, very clean, staff very polite and helpful. Room was excellent, facilities excellent could not fault this hotel.
Barnard Castle, United Kingdom
Positive section of review
Well appointed and comfortable cottage in a very peaceful location. It fulfilled all of our expectations.Very pleasant hosts.
Negative section of review
Nothing.
Positive section of review
Amazing staff, so welcoming. Rooms a little dated but spotless and have everything you need. Would definitely stay again.
Positive section of review
Great view from waterside room. Great breakfast. Nice bar and restaurant areas.
Negative section of review
They don't answer their phones! I had a fairly urgent reason to call the hotel reception on Saturday while we were out and the call just rang out, at least 20 times. We had no choice but to drive 30 mins back, where 3 reception staff were all standing waiting! Later that day, we had dinner while we were out so as a courtesy tried to call the old boathouse restaurant to cancel our booking. Guess what? No reply again! Sort it out guys!
Positive section of review
Unfortunately i did not eat some breakfast
Positive section of review
The location for what I wanted to do
Negative section of review
Could do with a little bit of TLC
Positive section of review
Everything was amazing
Positive section of review
Central located
Negative section of review
Nil