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2
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Bishop Auckland, United Kingdom
Positive section of review
Overall things were great the place was very clean the stay was comfortable the location was good close to a beautiful castle and especially the public sitting room was very nice and the wifi was great
Negative section of review
The place would be ten out of ten if they ass a hot tub and will be much better if they provided a place to open a fire and roast and bbq
Positive section of review
The hoteliers put a lot of effort in creating finishing touches around the inside and outside. Friendly and accommodating. Exceptional level of cleanliness.
Negative section of review
The fact that we had to leave; would happily have stayed longer...
Positive section of review
Staff were friendly, room was good value for money and close to main reading station. Places to eat and other shops very nearby make it an easy stay.
Negative section of review
Pillows not my fav. walls are also pretty thin incase that kind of thing bugs you.
Positive section of review
Breakfast was very good. Tasty and well cooked and presented. The hotel was very clean in all areas that I went in. Lobby bedroom and dining room.
Negative section of review
I don't think anything could have been better. It was all very good
Positive section of review
The location was great for a nearby family reunion. The breakfast was excellent and Maire could not have been more helpful and accommodating.
Positive section of review
The view was breath taking. Room was perfect and bed was comfortable. Bathroom was lovely and roomy. Breakfast was as described
Negative section of review
The kettle in the room was placed dangerously. It was on a high chest of drawers and attached to an extension lead. An accident waiting to happen, so i moved it to the bedside table as that was the correct height for the kettle lead to reach the floor
Lytham St Annes, United Kingdom
Positive section of review
Lovely spacious apartment, close to the centre of St Anne's.
Positive section of review
The Host was helpful and the place was nice.
Positive section of review
Very friendly staff and very clean room
Positive section of review
Location was good
Negative section of review
Nothing luxurious about this place. It was filthy from top to bottom. Took over 40 photos and requested someone come to see for themselves. Eyelashes, pubic hair, dirty towels, pool area with hair balls and confetti everywhere. Only soap was Aldi hand soap which was covered in hair. Someone's juice bottle in the bedroom. Carpets had not been hoovered. Please take the time to search Pass the Property who manage this place. It appears it's a common theme. I was contacted by the Manager, Angelica who stated because it was a discounted rate of £400 a night that's why it was like this. No coffee, no washing tabs, no pillow protectors! I could go on & on all things you would expect when it's sold as 5 * Lux My emails have since been ignored. The grounds look nothing like the photos, weeds heavily overgrown and the front gates propped up on bricks. Again a response via email from Hazel was "it's not going to look new like it does in the photos" I have sent all the images to booking.com hopefully will assess the matter and save other people from spending this kind of money on something that should 2* accommodation.
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