1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Did not like anything at all, was shocking, we were made to feel as though we were intruding in the staff's home, as though we were an inconvenience to them whilst making expected requests such as ordering a meal or simply wishing staff a good morning which they are not capable of doing, not only that, they look away! We stayed away from the hotel the following day only returning at night when ready to go to bed. Realised we cannot spend five days this way, just the first day itself was horrible enough to make us stay away from the hotel the entire day the next day.
Negative section of review
Self check in? No welcome and staff gladly sit behind the desk using their mobile phones not wanting to help nor do they want to be pleasant, they are simply their waiting for their pay check. After over thirty years of travelling, this is the only hotel that I have come across which is awful from the moment you arrive. The town centre is around ten minutes away, better to stay there, avoid this rude hotel. I had to be away for two days during our stay at the hotel, my mother needed rest but avoided the Dragonfly hotel due to the horrible manner of the staff. Staying out all day, only returning to the hotel at bedtime, my mother and I were exhausted by this horrible experience after just two days. One month prior to staying at Dragonfly Hotel, we had enjoyed a lovely stay at The Dukes Head Hotel and requested for the remainder of our stay to be transferred to The Dukes Head Hotel. Surya agreed to this transfer but only at a cost would they provide this customer service which in my opinion should not have been charged. I agreed to pay extra just so that my mother can have somewhere pleasant to rest. The Dukes Head Hotel is also not as pleasant as it initially seemed. Ian the bar man and Andy the chef refused to provide dinner plates for us to use in our bedroom. I had sprained my ankle and was in pain, my mother and I both were incredibly exhausted by the horrible experiences at Dragonfly Hotel and lack of rest (five uncomfortable experiences within eighteen hours) and desperately needed to rest. We bought food from elsewhere and prepared to enjoy a quiet dinner in the bedroom only to find that dinner plates are no longer provided for guests to borrow. We had already paid an additional £59.40 for the transfer of our stay and then had to pay another £42.00 for dinner outside despite already having food ready to eat in our bedroom, we just needed plates. Surya Customer Service department is only there to take more money.
Positive section of review
The house was perfect for a family City break to Belfast. The living quarters and beds are very comfortable. There is a kitchen area to prepare food. There is plenty of hot water. It is minutes drive from the city centre. It is great value for money.
Positive section of review
The staff were very good and welcoming. Dinner was very good and quick service. Breakfast was very tasty. Some condiments were missing but I could have asked for them. However, I was on quite a tight time line so had to crack on.
Negative section of review
The bathroom would have benefitted from a fresh coat of paint but the shower etc worked well and plenty of hot water. I felt a bit in a goldfish bowel as the room had double patio doors so anyone could see in to the room, bed etc. so had to keep the curtains closed.
Positive section of review
Perfectly located for a flight in and out of Bournemouth. Now that we know about it, we would stay again for longer. You can either use public transport to get around or you would need a car.
Positive section of review
There is a restaurant on the premises. We booked last minute for a price we could have got a Holiday Inn at but this was closer to our final destination.
Negative section of review
First of all, a woman was yelling at the reception when we arrived. It took ages to get checked in. Second of all, we were charged £50 refundable deposit at the hotel which we were not expecting and then we had to chase to get it refunded. And thirdly the area was awful. Didn't feel safe at all.
Positive section of review
Stunning view,s and very secluded, which is perfect if you love peace and quiet.
Positive section of review
I really was amazed at the age of this facility, built in the 13th Century!
Negative section of review
I enjoyed everything!
Positive section of review
Did what it was there for, a comfortable over night stop.
Negative section of review
Parking wasn’t great outside the property - the allocated spaces were for bungalows surround the motel.
Positive section of review
Location location location, and value for money
Negative section of review
Nothing to dislike
Positive section of review
bed was comfy
Negative section of review
more light in the bedroom where you can do hair and put make up on
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