1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was near everything: metro stations, restaurants, supermarkets, pubs, etc. It was very easy to go to Central London. Our room was clean and upkeep was great. The bed was comfortable and there was a quiet airconditioner in our room. We also found it convenient that we didn't need a converter for our phone chargers because they were USB wall ports. The price was reasonable given the perks and that it's indeed in London.
Negative section of review
Just a heads up, the rooms and bathrooms can be very small. It's a small inconvenience when you're out and about in the city for most of your stay anyways :)
Positive section of review
The Aquila room was perfect for a relaxing break. The extra touch with the happy birthday light was great. The sauna in the room was an added bonus as it wasn't mentioned on the website. The food from the restaurant was fabulous with large portions and we enjoyed breakfast in our room. Lovely break and we will definitely be back.
Negative section of review
N/A
Positive section of review
A great to stay if doing the SWCP, lovey rooms and great food, and a fantastic location. Nice breakfast
Positive section of review
Who looks for contacts and a cheap stay will find it in this kind of shared flat.
Positive section of review
The location is beautiful. The old house section is stunning.
Negative section of review
welcomed by a lovely gentleman in a kilt. Reception staff welcoming but not 5* service. Standard room with loch view £1426 for 2 nights B&B! Excessive to say the least. Sadly, not as clean as it should be, no little touches and no mini bar despite our booking stating it had one. Room 144. Having stayed here in 2014, and then finding it 5* luxury we decided to return 10 years later. Very overpriced Premier Inn comes to mind now ! Martin Wishart gone, guests in smart dress gone. Breakfast was good but sadly a buffet style in a ‘5*’ is not expected. First night we ate at the Vista restaurant - having confirmed the booking 2 days ago, expected a nice welcome but was greeted with ‘have you booked as we don’t have you in the diary, please show me your confirmation’. Then a table was found but we were told there was no drink menu apart from wine??? We ordered food and got forgotten about, then as a gesture we were given another focaccia! Ordered an Amerone and the wine waiter snapped the cork at the table in the bottle!! Waitress, not got a clue. Food ok, nothing special. Ordered another bottle of wine only to be told, we don’t have any more Amerone - then the waiter appeared with a bottle 5 minutes later! Whiskey bar back at the hotel, lovely and a fabulous selection, no complaints there. Breakfast staff good and praise indeed to the vibrant lady on breakfast reception, she was outstanding and her welcome is very much a 5* one. A very chaotic hotel, certainly not what is was, guests a very different clientele to how it was at our last stay. Maybe the addition of resort’ should have put us off, screaming kids all over, not much parental control in parts. Shouting in corridors near the grill. Had we not already paid, we would have left early. In the lounge but £26 for a glass of champagne is certainly very steep! So sad as this was a delightful hotel but it has lost its charm, welcome and luxury that it once had.
Positive section of review
Great location, good value for 4 guests.
Negative section of review
early check out at 10:00am on Sunday, should consider changing this to later.
Positive section of review
Reception staff are always very friendly
Negative section of review
Everything was good
Positive section of review
nice breakfast and welcoming staff
Negative section of review
no complaints.
Positive section of review
n lovely hotel and staff
Negative section of review
evening meals limited choice and expensive
Positive section of review
All ok
Negative section of review
Unsure I should say. I did complain to hotel.
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