1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had requested a quiet room if possible and were sited at the side of the property which was lovely and quiet and aided a very good night's sleep. Breakfast choices were very good and we were most taken with the robot who delivered our plates. We were slightly late to breakfast on the first morning and apologised, but our lovely host was not bothered and served us a lovely breakfast.
Negative section of review
The bathroom was a little small but was very clean and had everything we needed.
Positive section of review
It was a lovely flat, great location for getting to Alexandra Palace. Lots of shops and restaurants in walking distance. Also near to train stations great for going into central London. The flat also has fresh towels and bedding and an iron which was great. Definitely not for anyone who is noisy, as a family live underneath.
Negative section of review
Couldn’t get the shower to warm up or the TV to work. The spare bedding wasn’t very nice and needed to be thrown away.
Positive section of review
Location was good for the venue we were attending. Lovely staff on hand to help. Clean room and soft bedding . Breakfast was ‘help yourself’ basic which I had not expected. So go prepared as it’s not a full continental or English breakfast. Made toast and a cup of tea. Cereals available.
Negative section of review
Nothing I did not Like. Breakfast could be improved but I’m guessing due to the restaurant next door closed/ empty, the hotel is not able to fully cater for food.
Positive section of review
A lovely old building with a beautiful reception area and excellent door and security staff. The bed was very comfortable and the bathroom was nicely appointed.
Negative section of review
The reception staff weren’t friendly, one of the keys for the room didn’t work so we were locked out of the room and we were in an underground room with no window. We had booked a delux room and if that was one then goodness help those in the basic room. It was dark and dingy without lights and was extremely small.
Positive section of review
Breakfasts, staff very helpful and friendly. Resolved problems without a fuss.
Negative section of review
We were kept awake on the first night by faulty heating or hot water pump near our room. But night porter was excellent in finding us another room for the rest of our stay. Generally maintenance of the rooms was poor - e.g. broken tiles in bathroom, shower head that didn't work properly.
Positive section of review
Lovely old place, nice room, good size and comfortable.
Negative section of review
Little bit tired. My room was at the front and there were lights on outside my room making it rather light at night.
Positive section of review
The property was spotless and beautifully furnished.
Negative section of review
Nothing
Frinton-on-Sea, United Kingdom
Positive section of review
Hotel and Spa facilities are super clean.
Negative section of review
We had to pay to use the spa facilities before check in because we booked through third party. We have been to this spa many times and was not aware of the extra charge so will now book directly with Life House so avoid the extra charge.
Positive section of review
Very clean, friendly staff, good food.
Positive section of review
Now nicely refurbished