1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very clear instructions on how to access the key to the property. Host was helpful when I asked if any fragrance reeds/plug ins could be removed due to suffering from severe fragrance allergies which was done without hesitation and he was contactable. Liked that parking was next to the property and not too far to carry suitcase from. The property wasn't too far from Chester Town Centre and plenty of parking in the town.
Negative section of review
Sadly I felt that the property was not as clean as it could have been. On opening the front door the stairwell was rather gloomy and looked unkempt (I understand the need for a darker stair carpet due to the number of times people up and down with shoes etc). There were crumbs on the kitchen work top and the bedding in the room smelt musty and the duvet cover was crushed and appeared to not have been ironed.
Positive section of review
The staff were friendly, helpful and organised. The room was well-equipped and clean. The corporate nature of the place was both a bonus (eg. organised) but also ...
Negative section of review
... a problem - it all seemed very clinical and without any particular charm. It was, as so many of these corporate establishments are, lacking in character.
Newcastle upon Tyne, United Kingdom
Positive section of review
Excellent staff , hotel and service . Spa and pool fantastic. Will definitely return
Positive section of review
Kirsty went above and beyond. The breakfast was amazing.
Positive section of review
Self catering it is and it was all sufficient for use.
Negative section of review
Not sure there is any.
Positive section of review
Nothing as it was a scam and there was no caravan.
Negative section of review
There was no caravan it is a scam
Positive section of review
Parking Helpful Good breakfast Be back
Negative section of review
Wider bed but really all great should say opposite garden centre
Positive section of review
Good location, breakfast
Negative section of review
Small, room wasn’t very clean.
Stratford-upon-Avon, United Kingdom
Positive section of review
Location staff room 10
Negative section of review
N/a
Positive section of review
Proximity to 02 Arena
Negative section of review
Pricing of Drinks and then not receiving correct drink Broken television Could not have breakfast as queued for 30 minutes to be told to come back later Booked restaurant to be told the food we ordered they had run out