1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were very friendly and welcoming from the minute we arrived. My wife could drive her mobility scooter straight into the hotel and then straight into our accessible room. The dining room was spacious, the food was good and was served with smile. We only stayed a couple of nights, but we enjoyed them immensely. We will definitely be staying there again.
Positive section of review
handy nearby parking and the staff were friendly and happy to help. they provided good service and were very polite.
Negative section of review
breakfast was very busy at all times and not enough tables, sausages were terrible and the toaster was on the wrong settings so it came out burnt
Positive section of review
Nice room, and very convenient for the NEC. The breakfast was nice.
Negative section of review
The price! Over £400 for a night. This is a 5 star sort of price and it just isn't a 5 star hotel in all aspects from the services, the quality of the room, the communal areas - none of it reflects the price you pay. The price is bumped up massively when there are events on at the NEC, but at this price I expected a lot more for my money. Cheaper to stay in Birmingham centre in an actual 5 star hotel and travel in by train instead.
Brighton & Hove, United Kingdom
Positive section of review
Given random room upgrade to Grand Suite
Negative section of review
The room needs blackout blinds/curtains. There are locations in the hotel that require some attention and TLC Also regarding the breakfast…happy with buffet but should still have tea & coffee served…long queue for hot drink machine.
Positive section of review
Everything you needed. Great bar.
Negative section of review
Nothing to criticise.
Positive section of review
Excellent location and property.
Positive section of review
ITS A SCAM !!!!
Negative section of review
Booked for 2 nights then got messages of the property at 0345 in the morning asking to message them on WhatsApp regarding details of how to get in so I messaged them and then was told they can’t take payment at the property and I would have to open a link they sent me and put all my details in again to Make a payment to which I told them absolutely not so they txted back a couple more times trying to persuade me to open the link obviously which I didn’t and then never heard from them again so didn’t end up even staying there
Positive section of review
Clean towels
Negative section of review
Extremely narrow and steep staircase, a convector heater too close to the end of the double bed, shower controls broken. The picture of the bed in the picture bears no resemblance to the bed we had. It could only be accessed from one side. Staff not available on arrival. We had to call a mobile number twice to gain access.
Positive section of review
Everything
Negative section of review
Slight difficulty following instruction to access the area of the apartment within the Cube
Positive section of review
Location
Negative section of review
Stairs