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Positive section of review
Location was amazing, staff were all very friendly and helpful. Breakfast was fabulous, fresh for and delicious. Room had a bathtub which was excellent after a long day walking around London.
Negative section of review
No bar fridge in the room and tap water not drinkable. Bottled water provided but not enough, can get extra but a little irritating.
Positive section of review
As a Coeliac the staff in the restaurant when informed of this got me to fill out a disclaimer form, then put a card on table informing all staff of this fact. Excellent service.
Negative section of review
The hidden service charge in restaurant.
Positive section of review
Breakfast had good portions. Nice fresh fruit available. The room was nice - comfy bed. The bathroom was large with a good shower. Staff were friendly and helpful.
Negative section of review
The decaf coffee was poor. The vegetarian breakfast was not good quality compared to the meat version. We were locked out of the breakfast room until 9am and breakfast was only available 9-10am which was a bit restrictive. The room was v hot and the door handle v stiff.
Positive section of review
It was really nice atmosphere walking inside the hotel. Nice breakfast in the morning, really good location! Staff were great, and the beds were spacious and cosy
Positive section of review
Great location in relation to Liverpool. Rooms were large and well equipped
Positive section of review
Very modern apartment, very clean, secure parking, everything you need.
Newbiggin-by-the-Sea, United Kingdom
Positive section of review
the pace and location to the beach
Negative section of review
the furniture was uncomfortable in the living room and needed a proper settee
Positive section of review
The suite was amazing
Negative section of review
Thought I would have got more for the amount of money I spent.
Positive section of review
Great location
Positive section of review
Comfort bed
Negative section of review
We recently stayed at the "Delta Hotels by Marriott Cheltenham Chase" based on our prior good experiences at this hotel, but unfortunately our experience this time was disappointing. While the hotel itself has potential, there were significant issues with cleanliness during our stay. It seemed that a few groups staying at the hotel were not respectful of the common areas, leading to a lack of cleanliness that detracted from the overall experience. Although this may not be directly the fault of the hotel or staff, it is still the hotel's responsibility to maintain a clean and pleasant environment for all guests. We were expecting the common areas to be well-kept, but instead they often felt more like a bustling market than a relaxing hotel. (I am sure this can be verified with CCTV footage.) Additionally, the general lack of decorum from some guests disrupted what should have been a peaceful stay. It's important for a hotel to ensure that all guests can enjoy a serene atmosphere. I hope the management can address these issues and improve the standards of cleanliness and guest behaviour in the future. With better maintenance and a stronger emphasis on ensuring a respectful environment, the "Delta Hotels by Marriott Cheltenham Chase" could offer a much more enjoyable experience.
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