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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel is located in a quiet and safe area close to Paddington Station, with plenty of restaurants and shops nearby. The room was small but cosy and cleaned every day, we appreciated the option to make tea downstairs in the lobby at any time. Hot water in the shower, fast wifi, soft bed,... everything you need for a comfortable overnight stay in central London. We would definitely come back again!
Negative section of review
The window wasn't closing properly, so noise and cold from the street was coming in (but nothing serious, just a typical British window :-D)
Positive section of review
The bed was very big and comfortable, and The bathroom hat more amenities than I expected. Everything was very clean and the breakfast was amazing and had a lot of variety! Also, the hotel was right by the main turisic sites, which was very nice!
Negative section of review
I liked everything!
Positive section of review
Fabulous location. Comfortable room. Great staff and a really good understanding of gluten free food for coeliacs. Restaurant had a wide choice of food and it was delicious. Lovely busy buzz. Just what we wanted.
Negative section of review
Curtains instead of blinds!
Positive section of review
The Spa facilities were excellent. Food in the restaurant was very nice. Restaurant and bar staff were very friendly. Great price for a lovely break. Will stay 2 nights next time. Looking to book again
Negative section of review
Everything was perfect
Positive section of review
Great breakfast choices, friendly and helpful staff, lovely facilities - pool, spa. Very spacious communal areas. Rooms were decent too. Comfortable beds and pillows. Fantastic value for money
Negative section of review
Location is a little far out from Cheltenham and with lack of Uber availability it can get expensive using taxis. But staff were very helpful in helping to organise taxis
Positive section of review
The staff were extremely efficient, friendly and helpful. The rooms were extremely comfortable. Just a short walk into the city. The breakfast was delicious.
Positive section of review
I had a really upset girl with Olivia Rodrigo not performing but this hotel and staff were brilliant. A big massive shout out for jasmine
Negative section of review
Nothing. Everything was perfect.
Positive section of review
Loved the room, bar / restaurant great relaxed atmosphere also best hotel breakfast I’ve had in a long time.
Negative section of review
If I had to criticise anything, bed a little too soft for me, however did not impact on stay
Positive section of review
Very clean modern Staff friendly helpful and professional Can’t fault anything 👍
Negative section of review
Nothing
Positive section of review
just bed mattress and bed sheet was really bad. the room is good.
Negative section of review
bed and bed sheet