1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast - service very slow. Waited 40 min for coffee then another 15 food, by which time coffee was finished. Also thought it was quite expensive. Gardens were lovely and staff very attentive.
Negative section of review
Maybe a pot of coffee instead of one cup
Positive section of review
The location is exceptional, right infront of the beach. All amenities are nearby. Parking was always available at the hotel. And the included breakfast was great.
Positive section of review
The place was very clean and quiet. It's a good place to relax. Not very far from the beach and town centre. I will definitely book again!
Positive section of review
We had the best steak and ale pie ever!!!! Friendly people and an excellent location for the Coast to Coast walk
Negative section of review
There was a wedding reception on and some other guests were very noisy when going to their rooms. Not the hotel's fault, but had a disturbed night's sleep
Newcastle upon Tyne, United Kingdom
Positive section of review
Food cold they didn’t replace it ; room dirty spashes up the walls not what we would expect from a Hilton hotel
Negative section of review
Everything food room ; service. and the attitude of the staff
Positive section of review
Great location, great facilities. Attention to detail is outstanding.
Positive section of review
Strategically located and very close to the train station.
Positive section of review
Plecent overall. Stuff friendly.
Negative section of review
We where charged £30 holding fee. This was not told to us before hand by booking.com
Positive section of review
All was perfect.
Negative section of review
It was all great
Positive section of review
Location
Negative section of review
Need to pay deposit and wait over a week still haven’t got refund yet.