1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Reception staff welcoming and very pleasant. The room was comfortable, bedlinen crisp and clean and the bed was very comfortable. Plenty of places to eat nearby. Area quiet enough despite being so near a busy city centre.
Negative section of review
The hotel is one star and I think gives perfectly adequate service at this rating.
Positive section of review
Everything was great. The rooms were clean and cozy. Staff was super nice and it was great to have a beer and hang out in the lounge area.
Positive section of review
Good size room and a good size comfortable bed, lovely shower and all very clean. What more can you ask for.
Negative section of review
The only thing that I didn't like was having to pay to park on the hotel carpark as I had already paid to stay in the hotel. Either don't change or incorporate it into the price.
Positive section of review
The staff were ace, really friendly and helpful. They were obviously wharf and nothing was too much trouble
Negative section of review
Recycling could be better. I think they have a plan for this though.
East Portlemouth, United Kingdom
Positive section of review
The cottage was quirky and warm in a lovely location
Negative section of review
The absolute basics were missing, a welcome pack with bare minimum of milk bread eggs and tea/coffee would have been a great touch when you arrive late with no local shop open at that time. Bathroom was exceptionally cold, the underfloor heating did not work which meant the room was permanently damp. Cobwebs are to be expected in old cottages however these were in abundance everywhere felt as if it needed a good clean - sorry to appear so negative we have never used this method of booking before and usually use Unique Homestays, Boutique Retreats or Toad Hall, each provide a higher standard and due to the price paid this is what we were expecting
Positive section of review
All the staff were very friendly with great food too
Negative section of review
Nothing
Positive section of review
Everything
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
No hot water and noisy. Complained about the water but no offer of money off when paid.
Positive section of review
Garden
Negative section of review
No hot water, freezing bedroom, freezing banquet room, badly presented buffet, incredibly bad service, had to chase the servers for everything.