1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely choice and fresh ingredients for breakfast.Comfortable and large bed, tasteful decor, easy parking, very lovely dining room and bar. Space was beautifully decorated, staff welcoming and attentive.
Negative section of review
Not really the hotels fault, but it we visited during a mini heatwave. We were on top floor and the air was hot, stifling almost. We had to keep the windows open and it was a noisy weekend !
Positive section of review
Sound hotel brilliant hosts would recommend excellent value for money handy for train station and shops Would deffo stay here again.
Negative section of review
Nothing
Positive section of review
Great view of Thames from room. Really nice toiletries and heavenly pillows. Had a great nights sleep.
Negative section of review
Set meal at Indian restaurant poor value for money at £58.50 per head.
Positive section of review
Fairly big room Easy key pickup Great communication by the seller through whatsapp.
Negative section of review
£96 for a Tuesday night in this was way overpriced when the ibis budget in a better location was a comparable price. It looks and feels very quickly and cheaply built to maximise profit - eg paint over the light switches, flimsy furniture, low quality sheets, half a roll of toilet paper only. At the price I paid I was also expecting shower gel and soap etc, even a tiny amount would have been fine,
Positive section of review
The hotel's location is very handy for events at Balmoral.
Negative section of review
The view from our suite was of the car park. We struggled to work the sofa bed and the legs were buckled. It was very basic facilities. Unfortunately it was not that great and could have done with some little touches such as dressing gowns and slippers but we understand it's now totally self catering. We had to keep our shoes on in the room as it was so cold. There are no restaurants open for breakfast. When we ordered the breakfast basket it was also very basic.
Positive section of review
Lovely clean and bright room. A tasty breakfast.
Negative section of review
Parking was a bit of a lottery due to events going on but we found a space in the nearby multi story and could still register for free.
Positive section of review
Great location, clean and comfortable.
Negative section of review
As I was visiting with a friend, I opted for the bunk bed which was not really suitable for an adult. I would suggest a good single with a truckle bed underneath for more flexibility.
Positive section of review
Unlimited Internet access.
Negative section of review
No hot water all through my stay. No communication from the management in this regard. This is absolutely a poor customer service.
Positive section of review
Nice and clean
Negative section of review
Outside look . Made it feel like it was a rough place to stay ..
Positive section of review
The location
Negative section of review
Cleanliness, value for money, room position and facilities.