1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Kirkby Stephen, United Kingdom
Positive section of review
- Loved the little hamper of goodies on arrival - very thoughtful - Great location - easy walk to shops, pubs, Stainmore railway, the viaduct circular walk etc. - Hosts were great with communication via Booking.com DMs - Well equipped kitchen for any cooking that I needed to do - Off-road parking very handy as I didn't need to trawl around to find a space nearby
Negative section of review
Musty damp smell on arrival & shower controls seemed to be a choice of either hot or scalding Otherwise I thoroughly enjoyed my stay
Positive section of review
The hotel is in the West End, near to the botanical garden and the University which was perfect for us. We could park our car for free behind the hotel. The room was very clean and quite big. Also the breakfast was very nice. The stuff was always friendly.
Positive section of review
Great venue. Staff were exceptionally good and friendly and accommodating. The room was warm and comfortable with great decor.
Negative section of review
We couldn’t get Wi-Fi in our room but could if we went downstairs.
Great Yarmouth, United Kingdom
Positive section of review
The site was in a good area easy to get to both Yarmouth and Lowestoft, lots of included items to make the stay perfect.
Negative section of review
No spoon rest for beside the cooker when cooking but we bought one and donated it to the caravan. Everything else was just perfect.
Positive section of review
Absolutely beautiful home. Very clean from to to bottom.
Newcastle upon Tyne, United Kingdom
Positive section of review
There was plenty of choice and lots of it.
Negative section of review
The plates were cold and would have been better warmed up
Positive section of review
Location, price & leisure facilities
Negative section of review
The leisure facilities closed early so I didn’t get chance to use them. It says the pool is open until 8pm but they don’t allow entry after 7:30. I was not impressed.
Positive section of review
Easily accessible. Good communication.
Positive section of review
Clean and tidy
Negative section of review
Nothing
Positive section of review
The location
Negative section of review
Staff were not pleasant, no effort to make small talk. When we checked out they did not ask us about our stay. The property was cold. We stayed downstairs in the basement and we had to ask for an extra duvet. Poor placement of heating unit over the wardrobe which meant the room didn’t heat up. Corridors smelt musty. Someone had spilt soup or something on the carpet and it was not cleaned up over the 3 days we were there. Windows and outside courtyard needed a clean off the bedroom. Hotel needs updating. New carpets on stairs and hallways definitely needed. Poor attention to detail. There was a letter in the room in the Welcome Book about a fire drill in August 2023. Issue with the tv, faded strip appearing on the bottom of the screen in room 14.