1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My visit was o.k on the first 2 mornings I ordered breakfast and bacon was delicious!! Not asked brown or white toast just white put on plate I didn’t expect to have breakfast on my 3rd morning and did say day before was it possible just to have fruit but circumstances changed and I requested breakfast wasn’t asked what I wanted but a plate was just put in front of me with beans@ hash browns fried egg all of which I dislike as I had the same breakfast the previous 2 days that would have been fine My room on ground floor was old fashioned… and if you were a size 8 to get through bathroom door was o.k as door opened in and very little space to get through Ime not a Big person.but kept catching my chest going through.bed was uncomfortable @ pillows like bricks.
Negative section of review
A smarter room for the money
Positive section of review
Location was great, really quiet and lovely scenery. The lady was very helpful and left many signs and a folder with instructions about pretty much everything. She had also sent directions before arrival as postcode stops before the property -make sure you read your texts. Room's bin was emptied every day. Spacious room with great view overall.
Negative section of review
Had forgotten to pack shampoo and shower gel so I had to rely on the little sachets provided by the hotel. First day was ok, but noticed that these were not replenished, so I asked for them on the third day. The lady gave me a couple but she said that she doesn't replenish them normally, which I found strange. When I asked why, I was told that she just doesn't, so please remember to bring your own, or use hand soap. I have travelled a lot in the UK and abroad and this was the first time this happened to me. The same applied to the biscuits that normally come with the coffee and tea tray in the room. I didn't ask for those but it was disappointing nevertheless. Breakfast was a couple of Tesco's croissants in a Tupperware box outside the room, cereal portion in an also plastic container, a small glass of orange juice in the fridge (measured in a little glass bottle) and same for milk. Another plastic box contained some cut pieces of cheddar, dairy lea triangle and a couple of small hotel packaged portions of butter, jam and Nutella. Instant coffee and tea was with a kettle in the room (biscuits only on the first day though). No bread and no toaster. Also found the room cold at night, but bought a blanket as a souvenir and started using it. Didn't feel it was worth the price I paid, so I was a bit disappointed.
Positive section of review
The staff were friendly and professional. The room was extremely clean and comfortable. The breakfast was delicious and had a good selection. It's right on the beach and we had our room upgraded so we had a sea view. Overall, a 10/10 from us, we would definitely stay again.
Positive section of review
Excellent property, very well appointed and located close to the centre of town, convenient off-street parking.
Negative section of review
I will never stay again in a property associated with Pass the Keys. After booking, they demanded additional personal and financial information, and additional non-refundable fees to cover 'damage'. They claimed this was disclosed in the fine print, but it must have been in very small font! They contacted us from a telephone number in Kentucky, USA, with lots of kids in the background (definitely not an office), and it all felt like a scam. We refused to give PtK our credit card details, and we eventually received the code to access the keys for the property, but it was all an unpleasant and time-consuming experience. This is a pity, because the property owner has clearly spent some effort making this a delightful cottage in which to stay.
Positive section of review
Good location, nicely decorated and complimentary breakfast was a nice touch. Comfortable bed.
Negative section of review
Unfortunately, my room was not soundproofed, nor had black out blinds. I did not sleep well at all due to noise of busy main road along with 24 hour pizza restaurant operating all night. The room was uncomfortably hot, despite the radiator turned off. Could not have opened the windows due to the loudness of outside. There is a fan which is a nice touch, however, it was so loud and unable to sleep with the noise. The floor boards cracked many times which was quite frustrating. Expensive for B&B.
Positive section of review
Room was very spacious & well laid out
Positive section of review
Staff all very friendly. Very clean.
Positive section of review
Nothing really except the location.
Negative section of review
Poor house keeping staff. Buffet Breakfast place was too crowded. Failed to understand why the guests were not allowed to sit in a vacant section. The staff spilled milk on my son ruining his clothes for the travel. Their was no conscious effort to offer cleaning of his clothes.
Positive section of review
Location
Positive section of review
Location
Negative section of review
Dangerously Very slippery bathroom tiles. Broken leg on lounge chair. Carpet nails protruding through carpet in bedroom doorway.
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