1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
As we were going to see the Ukraine Opera House production of Carmen at the Princess Theatre; we stayed at this hotel due to its location to the theatre. The bedroom on the fourth floor was spacious and provided a nice sea view. Breakfast was good, plentiful and in a very nice large room with street views!
Negative section of review
Check-in was not easy. There is nowhere to deposit your luggage and pick up your car park discount token from reception. Busy public car park is 75 yards away. Our bathroom was small with a poor ventilation fan which led to an awful smell throughout. Fault was reported. There is only one lift to service 111 bedroom guests and this broke down the next morning!! Overall the hotel although tired was good value as a B&B for one night.
Positive section of review
Check-in was prompt and easy, accommodating our late arrival. Breakfast was well cooked and ample, with lots of choice, tea, coffee, fruit juice, cereals, yogurt, fresh fruit, cooked items - bacon, sausages, beans, tomatoes, mushrooms, hash browns, fried eggs and toast.
Positive section of review
Bedding and towel seemed new and comfortable. Bathroom appears to be relatively newly refurbished. The brew area in the room was useful.
Negative section of review
The hotel is called Bitterne park hotel and there is no reference anywhere to it being riverside rooms, other than on booking.com. on arrival, unsure if I was in the correct place, a guy that was drinking beer and playing cards next to the reception desk asked if I was staying there, he asked my name, then reached behind the counter, opened an envelope with my name on and told me where my room is. He told me he did not work there. He was very helpful, but I did not feel safe knowing anyone could just grab the room keys, especially as the lock to my door was loose and the catch on the door didn't work to lock the door - I just had to rely on the fact the door was closed to stop anyone coming in. I didn't feel safe leaving things in the room. The front door was open when I got back at 2am and I never saw a staff member during my stay. I did easily find a parking space, but despite torrential rain all night, my car was absolutely covered in thick brown animal feaces when I returned to it in the morning. Neither of my room windows shut properly (the handle wasn't attached to one), the bathroom door handle didn't work, so if I closed the door properly it may not have opened again and the room smelt strongly of cigarette smoke.
Positive section of review
Location is excellent and right in the city centre, beds were comfy and hairdryer and kettle with milk and tea were provided.
Negative section of review
Windows were too high up so couldn’t see out of them, only one tiny bar of soap for the sink. The key card stopped working and we had to be let back into our rooms, although the card was restarted at reception. Quite old-fashioned inside.
Positive section of review
Lovely hotel near to all facilities All of the staff were friendly and very helpful were going to stay again
Negative section of review
Nothing it was really nice
Positive section of review
The location was perfect and the 24hr check in really helpful when arriving on a late ferry.
Positive section of review
Location Thoughtful cake milk and tea bags Cosy Close to restaurants and lovely walks
Positive section of review
Great swimming pool, staff very friendly and helpful. Very comfortable bed.
Negative section of review
Prosecco was served warm but easily rectified with a few ice cubes.
Positive section of review
Bed and pillows very comfy,great breakfast
Negative section of review
Bathroom a bit tight,and no air conditioning except for a fan
Positive section of review
Great location
Negative section of review
Tablet did not work. No phone in room.
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
