1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Gail made me feel most welcome when I arrived. She suggested a couple of local options for dinner, the one I went to was fantastic. Breakfast was amazing and set in a lovely room overlooking the beautiful garden. Gail checked with me that I had everything I needed and was a delightful host. Highly recommend.
Positive section of review
Very attractive building in a very convenient location. Friendly, attentive staff. Good choices for breakfast although I would have liked to have granola and berries and plain yogurt which is what I eat every morning.
Negative section of review
I appreciate that I didn't pay very much for the room but it was VERY small, especially the en-suite. I don't know if the hotel is aware that both taps read 'Cold' although the left hand one is, in fact, a hot tap - curious! I didn't sleep very well. I think the mattress needs turning. As I have mentioned above, I would have liked a choice of granola, berries and plain Greek yogurt for breakfast. Cooked breakfasts are not my thing, I'm afraid although the scrambled eggs and mushrooms were lovely and very nicely cooked.
Positive section of review
All of it . . Convenient location for touring the western side of the Lake District. Staff were very welcoming. I will definitely stay here again.
Negative section of review
The Curtains in the wooden hut I stayed could do with changing.
Positive section of review
The accommodation was very clean, great location I love the welcome pack and the card too. I like the glass quality water.
Negative section of review
Everything was great.
Positive section of review
Location was brilliant, close to tube and water taxis. Great view. Good bar close by and supermarkets were close by
Negative section of review
lighting was dim in the kitchen and had basic essentials for cooking. Collecting the keys after a long flight was quite a process. One shower was broken but they were happy to get fixed
Positive section of review
Good size property with everything there that we needed. In a quiet location but very near to where we were riding.
Negative section of review
No complaints or issues.
Positive section of review
Great location - rooms are large - parking onsite - staff are very knowledgeable and friendly- great bar area
Negative section of review
Great idea of coffee bags IF you can open them, really tough, thankfully we had a pair of scissors!!
Positive section of review
Beautiful house. Very well equipped. Great location close to the beach and many restaurants.
Brighton & Hove, United Kingdom
Positive section of review
Brunswick Square is an excellent location.
Negative section of review
on the day the hotel make you pay a £2.97 'waiver' fee, or £100 deposit. the room facilities were not as listed. a 'deluxe family room' only had a small shower. *as a solo traveller I booked this room specifically because it listed having a bath. I could have booked a cheaper room, or elsewhere, if I'd known that this room does not have the listed advertised facilities. the kitchen sink water wasn't connected, no drain pipe, they just put a towel under the down pipe. very very basic room, beds crammed in. no surface space or storage. The staff lied to me 'confirming' the room had a bath, when it only had a shower [I messaged the property prior to arrival asking specifically for them to confirm the room facilities - as listed on booking.com] no dining table. no seating area. no hairdryer. no carpet. entrance was via the main hall/not private. [I was in '004' 'deluxe family room'] it seemed totally different to the listing. the room in the photograph on the booking is different. I messaged the staff. there is no reception desk, they make you use whatsapp to communicate. The man initially said he was trying to find me a different room, promised to sort the situation out, then repeatedly asked for 'evidence' - I sent pictures clearly showing the problem. no solution or explanation was offered. I had to chase for updates. eventually he just ignored my messages. I emailed the hotel when I got home, over a week ago, and have yet to receive any reply or even acknowledgement that this was poor communication and terrible customer service.
Positive section of review
Beautiful place love ❤️ stay
Negative section of review
Every thing beautiful
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