1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It has a full Indian takeaway restaurant on site which is nice, and the staff are very accommodating. They met my requests and were particularly helpful. When our domino’s pizza never showed up after the restaurant on site was closed, I asked one of the staff if there was literally anything me and my girlfriend could eat, and he made us tikka masalas and pilau rice which saved the night. 10/10 for customer service and going the extra mile to help us.
Negative section of review
This’s isn’t the hotels fault but because it’s in the Forest mobile phone reception can be a bit spotty. They do have Wi-Fi but regular calls and texts might not go through.
Positive section of review
Location. Just a short walk from King's Cross & Russell Square tube stations. Very quiet, traffic free spot. Staff, in the main, were friendly & helpful, especially when I needed my case broken into as the lock had jammed.
Negative section of review
No lift access. Have mobility issues & was seriously dismayed at having to climb 3 floors up a narrow staircase to our room. Was able to change to a ground floor room next day. I had already requested room with a walk in shower so was surprised that we were allocated the 3rd floor room initially. Part of a hotel experience for me is enjoying social spaces ie bar or lounge. This was different as there were no social spaces in the building we were in. I was aware of this and it wasn't a problem as my friend & I were out all day but I did miss that aspect of a hotel stay. After a long day out the last thing we wanted was to have to walk to another building for a drink. We did take advantage of the Honesty Bar which is certainly a novel idea.
Positive section of review
Conveniently located away from the main services, free parking, quiet at night. Very comfy bed and exceptionally clean. Very good value for money.
Negative section of review
Room a bit dated but price reflects that.
Positive section of review
Perfect 15 min walk from Olympic Grand, near Hammersmith tube station, gives you access to both Heathrow Airport and rest of London.
Negative section of review
Could do with a window or two.
Positive section of review
Great food, beautiful beer garden, friendly and helpful staff. It's fab!
Positive section of review
Beautiful room bed so comfortable pool steam room sauna was gorgeous
Negative section of review
Nothing
Positive section of review
Everything and the lady on reception was fantastic
Negative section of review
No complaints
Positive section of review
Situation, was great. Room excellent.
Negative section of review
No instructions on how to operate the coffee maker in the room, so ended up having tea. Breakfast could have been better. Not enough plates at the buffet table. Yogurt bowl empty. Pastries nearly all gone, also not many staff working so difficult to catch someones eye.
Positive section of review
Good location
Negative section of review
Shower in one room was broken and coming off the wall so was barely able to showers. Another room had numerous leaks and dirty clothes left in the bed and room was still dirty Really not worth the money you pay, will stay elsewhere next time
Positive section of review
Excellent
Negative section of review
Cleanliness