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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Mostly it’s location, it’s central . The room was spacious, clean and well maintained. Liked the idea of extra towels in the drawer rather than having to phone up housekeeping. Their deco and dinning area are amazing. They have facilities l didn’t see as l was only there for one night like the gym. They also have a restaurant.
Negative section of review
I don’t actually have any negative to say about the hotel.
Positive section of review
Nice large bedroom with spacious bathroom. Powerful shower. Dinner in the restaurant was good value. Plenty of grounds for exercising our dog.
Positive section of review
I enjoy my stay here and everything was okay, I enjoy the pool and the gym but there were some things which I didn’t like it here.
Negative section of review
* Let’s start with breakfast, the buffet was good but the Al’ Carte menu which i order omelette was not good so i don’t suggest you to order that one. * The unprofessional staff in this hotel I will give it 40%. The staff spend a lot of time being behind the bar and do nothing, they don’t go around the people and ask if anything is okay. When I order my food with the waiter he didn’t let me finish speaking, I know if I want to take a second dish I need to pay for it, I work with hospitality too but I don’t think this hotel knows what’s hospitality is!!! I never been in a hotel like this, is a waste of money to stay here so please choose other hotel then this one!!! They don’t work as a TEAM!! * There were no dressing gown and slippers in my room. * When I was trying to call room service, they didn’t answer. * The breakfast isn’t included with the booking and u need to pay for it. * The other Apex hotel next to this hotel is better than this one. I don’t like to write any bad reviews but I see things which I don’t like and I say it, the staff needs to be trained well, they don’t even do training on them. For me this hotel is 3 and half star hotel!
Positive section of review
The location was great, breakfast was great.
Negative section of review
Staff were not overly friendly and there were limited dinner options for kids.
Positive section of review
The room was cozy. The location was prime.
Negative section of review
The stairs. It’s almost impossible to carry 3 luggage upstairs.
Positive section of review
Modern facilities, good location
Negative section of review
Parking bit expensive
Positive section of review
Nice stuff. Clean. Cozy.
Negative section of review
The room was too small.
Positive section of review
Nice vintage building
Negative section of review
Lights a bit dim, room a bit small
Positive section of review
Quality accommodation
Negative section of review
Four days prior to my arrival, I was notified via email of the 'scam' experienced. Thats why they wished for photo identification upon arrival. Despite the important email shared, no further information received prior to or on the same day of my first visit to this branch of Hilton. I was shocked about the additional remittance payment I was made to fully pay during my upon my arrival. Despite the full reservation confirmation email from Booking.com in addition to the communication from ~ Hampton by Hilton London Croydon. Mon 29 Apr Furthermore despite my personal information shared, the room reservation was shown as ~ Friday 3 May 2024 (15:00 - 00:00)Check-outSaturday 4 May 2024 (11:00 - 11:00)Your reservation1 night, 1 room You booked for2 adults I have been concerned about the above details showing ~ for2 adults Sole individual that I ALWAYS have been. Breakfast 🥣 included, I had to kindly advise the female staff member of the bland taste of the fresh juice 🥤 received.
Positive section of review
Very large room
Negative section of review
No
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