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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I recently had the pleasure of staying at Emerald Nest and couldn't be more satisfied with my experience. The room was spacious, beautifully decorated, and immaculately clean. The private ensuite was a fantastic touch, offering both privacy and convenience. The shared kitchen and lounge areas were well-maintained and provided a great space to relax and socialise with other guests. The kitchen was fully equipped, making it easy to prepare meals. I especially appreciated the thoughtful amenities, like the smart Roku TV, hairdryer, and iron. The location was incredibly convenient, just a short walk from the train station and the picturesque seafront. Free public parking was an added bonus. I'll definitely be returning!
Positive section of review
Breakfast was o.k, plenty of choice and regularly checked and re- filled. Asked for a poached egg and when it arrived it was swimming in water. When drained and added to my breakfast meal, I cut it only to find it very undercooked. It was exchanged fir me but the 2nd one was exactly the same. Most of the staff were friendly at breakfast. One lady who was in a suit was very miserable. She never acknowledged us or even have a smile on her face and she was hovering to grab your plates as soon as you had put your cutlery down. She made me feel quite uncomfortable actually.
Negative section of review
We upgraded our room before arrival, following an offer via email from yourselves. Was expecting something special, but when we first went in the room we were very underwhelmed! The room was small and dark and had a "funny" smell, unlike in the corridors etc that were pleasant. The toilet flush was wobbly and had to be pulled twice before it would work, and the extractor far didn't work. We reported this to reception. The pillows were not of a good quality, were lumpy and the pillow cases did not fit. We found our drink tray in a cupboard, but it only had 1 of lots of things, like coffee pods or hot chocolate and just one pack of snack biscuits, even though there had been 2 of us in the room! When we next passed reception we mentioned this to reception, who kindly gave us a top up. The next day however, we noticed that they had been removed again. I know that these are just silly little complaints, but they all together spoiled our experience.there As a disabled visitor, I realised that the whole building was quite difficult to negotiate due to the amount of stairs to get anywhere, even the entrance to the reception had 3 steps.i really have no idea how I would have managed if I was in my wheelchair. I dont even think I would have been able to get around the bed in our room it was so small and forget about the pool and gym areas unless you went around the outside of the building because of the steps!. The whole building is a no smoking zone, yet we saw people stood outside the reception doorway smoking and it was a horrible smell to have to go through to get in or out.. To be honest, we have stayed in a Premier Inn which had much nicer rooms
Positive section of review
Absolutely loved our stay thanks to Fi and Leanne they were both so friendly and made us feel so welcome to be sharing their gorgeous old beautifully decorated Tollhouse. It was so nice to have a lovely lounge area to sit and relax and to have a little kitchen. Everything was spotless, the bed and pillows were very comfortable. Would highly recommend to anyone to stay.
Negative section of review
Nothing not to like it was perfect.
Positive section of review
Excellent location for RHS Wisley, where I visited. A characterful hotel with Very friendly staff Light and very good decor in the restaurant with a lovely conservatory area and outside eating area
Negative section of review
Although my stay was very comfortable I was rather disappointed in my room. The room I stayed in right at the back near the car park, although having clean bed linen seemed rather dark to me with inadequate lighting. Overall it had a rather worn feel with some stains on the carpet and some crumbs from a previous guest, and a loose floor tile in the bathroom.
Positive section of review
Breakfast was excellent. I needed to be near Porthmadog, and Cricieth is only ten minutes away. I appreciated the little things, the attention to detail, and the little extras.
Negative section of review
I regretted I had brought a heavy bag with me, as the room was on the second floor.
Positive section of review
The instructions we received about how to get to and access the property were excellent. The apartment had everything you might need. Even fresh milk in the fridge.
Negative section of review
One or two items in the apartment appeared not to be working, i.e., the heated towel rail & extractor fan in the bathroom. Although we received instructions for arrival, we didn't get any about leaving, so we just left things as they were when we arrived & hoped that was right.
Positive section of review
It was perfect for our needs. I couldn’t have wanted anything better
Negative section of review
Nothing
Positive section of review
Location was great and parking easy and covenient. Great view.
Negative section of review
Room was a bit on the small side.
Positive section of review
Lovely location
Positive section of review
Price location
Negative section of review
Room size
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